This company has poor customer service. The facilities are broken for extended amounts of time. The gym is small and cramped. The machines are old and not very much to choose from. The Billing system is a nightmare. Not only did I have to find my voided check in a stack of old paperwork they had that they had never sent to the billing company. They also told me I could not cancel because they were switching Billing Companies. It took 3 visits and 8 calls to finally cancel my account. Now a year later I am receiving calls that a payment from over a year ago is not in their records and they want me to produce a payment. Their corporate office has no live person you have to talk to their answering machine. The actual locations will refer you to these answering machines rather than assisting you with any problems. On top of all the other reasons above for me leaving I'm including the fact that as far as saying they are a women's gym they Charge HUGE FEES for daycare. The normal gyms such as Gold's Gym, etc offer that free to members. The fees for Premier were twice the fees of my Gold's Gym and included free classes. Premier lady charged extra for many classes. DO NOT GET CAUGHT IN THE NIGHTMARE because they will make it difficult to get out of their contract. You will not enjoy the run around that you recieve when you have a problem and the Answering machine at the corporate office will never resolve your problem. CHOOSE A BETTER GYM with a good staff, equipment and customer service. You will be very unhappy if you choose this company to work with.
Cons: broken equipment, answering machine customer service run around, large daycare fees
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