First and foremost, i want to say the doctors-especially Dr. Lauren and Dr. Chen are exceptional doctors BUT the front desk staff are rude, unfriendly and horrible. Next worse is the billing dept. who billed me after my wife delivered and insurance paid some, a bill for $840 i believe.
I called and made payment plan with them by paying as much as i could every month. I missed one month due to an oversight. I got NO call, NO reminder, NO bill but instead a letter from a collection company who tagged on their own fee of $60. When i called the billing dept. they said it's out of their hands & i should deal with the collect. Co. eventhough they never notified me or gave me any warning they were forwarding the bill to collection.
A year later my wife got pregnant again, i went to their Germantown location with my wife, well, the flat out refused her service and demamded she pays the balance-which they had told us was out of their hands and i should deal with the collect. Co. I explained to them that the bill is now between me and the collection company but it was fruitless.
It's a shame that such great doctors like Lauren & Chen are stuck with such lousy Company.
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