Brian was professional in appearance, clean and neat, friendly and totally knowledgeable about what needed to be done to mitigate a long-standing problem of getting hot water to where it was needed, - wthout using gallons of cold water needlessly. His work was efficient, careful and thorough. He was an active listener and answered all my questions clearly and concisely. He has a delightful sense of humor and is an all around decent, intelligent gentleman. If all service personnel were as competent as he, the world would be a much nicer place!
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