Feel robbedPosted by robbed123 on 01/27/2010
Very unprofessional. Like the others that have written here the sevice is very unprofessional. I had an alarm sold to me in January of 09 for my very clean Lexus with no flaws. The problems that I have had since that installation are as follows 1- sold and mireprsented by Brian at the front desk 2- GPS was screwed up, I had to take it to Lexus to have it fixed (they laughed at the installation). The installer repeatedly said he did nothing to the GPS. Lexus verified he did. 3- was told by one of the installers that the previous installer "jerry rigged" wires together. 4- back window will not roll up without being very sensitive. 5- horrible reception from the auto start, they changed the antenae to no avail. I have had two other auto starts from car toys with four times the reception. 6- every time I called I was made to feel like I did something wrong. I was told three times that the owner himself would call me, never happend. 7- car horn goes off sporradically. 8- walked in on the origonal installer and my perfect dash was laying in on the ground with no protection 9- was sent to their sister store in Kent , but problems still exist. After seven trips I have given up. Can you imagine dropping your car off for 4 hours at a time and the problems never fixed. We gave up, I don't want their hands on my car anymore. All I can say is that anyone that has had good luck, just got lucky. If you care about your car you are crazy to shop at Stereotomy. I know two other people that have simialar experiences. Six hundred and fifty dollars later I feel robbed. Less
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