Had a clogged main line and the cap to the clean out had fallen in. Roto rooter sent out camera men to see if they could find the cap. They located it but said it was wedged in the pipe and another camera man had to come out to specifically map out where the cap was so they could dig and remove that area of pipe and replace it to get the cap out and then deal with the clogged line. Second camera man came out and located the cap. He said they could come back in the morning but to dig 3ft through dirt (no barriers) and replace a short bit of pipe it would be $4300!!!!!! This was not even dealing with the clogged main line. We said goodbye and paid him $410 for the camera service. Called Fischer-Plumbing and without even coming out quoted us $950 for the cap removal to clean out the main line (it was just a root ball in the line). Fischer-Plumbing was out the next day, removed the root ball and got our plumbing working again and got us our cap back (would have caused problems if left in the main line). Shame on you Roto-Rooter. We were a house of women, with small children, at 6pm on a weeknight with no plumbing. Still no need to try and take advantage of us. Good thing there are still other good companies out their like Fischer-Plumbing. Will never call Roto-Rooter again and am making sure as many other people in the Seattle know as well. Someone might have fallen for the outrageous price and just paid it. So sad.
more