Good: When I was finally fitted correctly, the bras are great.. Bad: Inconsistency. Lots of errors. Had to go back many times. They have totally screwed up my account. I have a balance that they have wrong in their system. I have had to pull all receipts and show how much credit I had.
The woman who fitted me in November made a mistake in size that I didn't realize for a couple of days. I wore two bras so when I went back and they admitted they were wrong they wouldn't take them back because I wore them! They altered them but it isn't right for the bra prices.. Improvements: Although they are very nice, some are more knowledgeable than others. I have been several times and get different people each time. Some are great, some not so much. Disappointed in the number of problems I have had with fit and quality considering the high prices. A bit pushy at times with certain bras and bra types (lace vs. t-shirt). I ended up with too many lace bras for the wardrobe I have.. Other: Overall, the bras are good quality (still not sure they are worth the high price - you feel you are getting a great deal when a bra is $61). Just disappointing as it should be ultra customer service for this type of specialty store. Maybe mine was a unique experience, but it is based on several visits over the past year and a half..
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