They misquoted me for a procedure due to an error on their part, not realizing that "specialists" are not covered by my insurance. Of course, my procedure was recommended to be taken care of that day, and lucky for me, there was an in-house specialist on duty. I was not informed that the insurance would not cover his fee, and was misquoted a fee based on what the insurance would pay if a general dentist did the procedure. What is wrong with this office? I chose this office based on having driven by it many times. I live in Carlsbad, and it was convenient. Also, my initial visit for X-Rays was decent (aside from a rude receptionist). I decided to get my root canal done there. They quoted me a rate, and had me sign documents saying I would pay it. I did pay in full. Then a month later, they come back and say I owe another $400 because the procedure was done by a "specialist." Why they didn't think to figure this into the fee presented to me before ($1200) was that "they didn't know." They are a dentists office. They deal with insurance all the time. How could they have overlooked this? Then, after having paid the balance over the telephone and requesting a receipt, it took them 3 weeks, to send me another bill. I called, and they said that I had no balance due and the document was not correct. The woman on the phone seemed irritated that I was calling. She told me that she would send me the receipt showing payment of the second fee, and I'm still waiting for it, 2 weeks later. I will be changing dental offices to somewhere with a friendly staff, with professionalism and integrity that I can trust.
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