Uno Chicago Grill

I only gave 1 star because the site wouldn't let me rate it a zero!!! I don't even know where to begin. Let's start with the 4 less than friendly hostesses that didn't even greet us when we came through the door. We seated ourselves (even though there were 4 hostesses). Then we waited for a server for 20 minutes who never offered us anything to drink. We were never asked if we wanted an appetizer. We asked for silverware and she dumped a PILE of knives and forks in the middle of the table. About 45 minutes into our experience we asked the manager Steph to intervene because we thought he would be sympathetic to our concerns. He was HORRIBLE. He was condescending and rude and ended up telling us that the reason our server was less than par was because she had just had her kids taken away from her and she was allowing her personal life to overlap with her work!! WHAT!! He should not have shared this information with us. He was totally unprofessional and rude. He even verbally reprimnded her at the hostess stand rather than take her in the back where noone could see and she walked past our table hysterically crying. Not sure what he said to her, but she was unable to regain her composure and was crying and trying to keep it together. We asked for silverware and she dumped a PILE of knives and forks in the middle of the table. Although the manager discounted our meal, that was besides the point. The service was horrible and how the manager handled the poor service was unprofessional. I told the manager that we were having a poor dining experience and he never apologized he was arrogant and rude and needs to take some sort of sensitivity training. I will never go to this restaurant again more

My real rating is ZERO STARS!!!! I could not post this review adding at least one star. more

Great Burgers, Pizza and a variety of great stuff on the menu!! You gotta try it!! ; ) more

Being born and raised in Chicago, I consider my self somewhat a specialist in the delights of pizza. While shopping at Woodfield we saw Unos' and thought ""what a treat"". If you are used to Unos downtown or Dues or Lou Malnatis and stop here to sample their fare, you are in for a big disappointment. First of all, they charge you extra for an extra large which still is not as large as the former mentioned regular large. The sausage is worse than any frozen pizza I have ever tasted. The pizza was dry, burnt, thin even though we ordered the special with extra sauce. If you crave pizza, stay downtown or any of the Lou locations around Chicago, Lou is consistant at every location. We left very confused as to the quality diffenence between Unos. We suggest other eateries when at the Woodfield area. Pros: Good service, a good atmosphere Cons: overpriced, poor food quality, a real let down more