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Businiess name:
Uno Chicago Grill
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Review by:
citysearch c.
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Review content:
I only gave 1 star because the site wouldn't let me rate it a zero!!! I don't even know where to begin. Let's start with the 4 less than friendly hostesses that didn't even greet us when we came through the door. We seated ourselves (even though there were 4 hostesses). Then we waited for a server for 20 minutes who never offered us anything to drink. We were never asked if we wanted an appetizer. We asked for silverware and she dumped a PILE of knives and forks in the middle of the table. About 45 minutes into our experience we asked the manager Steph to intervene because we thought he would be sympathetic to our concerns. He was HORRIBLE. He was condescending and rude and ended up telling us that the reason our server was less than par was because she had just had her kids taken away from her and she was allowing her personal life to overlap with her work!! WHAT!! He should not have shared this information with us. He was totally unprofessional and rude. He even verbally reprimnded her at the hostess stand rather than take her in the back where noone could see and she walked past our table hysterically crying. Not sure what he said to her, but she was unable to regain her composure and was crying and trying to keep it together. We asked for silverware and she dumped a PILE of knives and forks in the middle of the table. Although the manager discounted our meal, that was besides the point. The service was horrible and how the manager handled the poor service was unprofessional. I told the manager that we were having a poor dining experience and he never apologized he was arrogant and rude and needs to take some sort of sensitivity training. I will never go to this restaurant again
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