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Riverstar Park - Cincinnati, OH - Reviews page 1 - Judysbook

Riverstar Park

5993 Linneman St
Cincinnati, OH 45228
(513) 232-4263
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Our team play late summer term softball at Riverstar (July-Oct). When we signed up we were asked for a deposit of $200 which would be returned to us if we did not forfeit any gam...

Riverstar Park ripped me off!!! 12/15/2009

Our team play late summer term softball at Riverstar (July-Oct). When we signed up we were asked for a deposit of $200 which would be returned to us if we did not forfeit any games. Well, we didn't forfeit, but we still haven't received our money back (today is 12/16/09). I called and left messages in November, with no return call. And I tried to call yesterday only to find their phone is no longer in service. Their website is no longer active either. I also intend to send a certified letter to the office as well as stop by in person to try to get my $200 back. I guess they may not be there, but what else can I do? Never playing there again, that's for sure!! Cons: Didn't return my refund money more

Touble with Riverstar 11/30/2009

After waiting and waiting for a refund for the fall session of softball, the answering machine message on the week of 11/16 stated that deposit refunds would be mailed out to team coaches at the address they provided the week of 11/9. As of today, we have not received the refund and our credit card was charged $200 at the beginning of the session. Have tried to call several times and today when I tried to call again, the phone has been disconnected, so has the fax number. The weather line still works, but you cant leave a message here. I will be calling the Better Business Bureau and sending a certified letter to the office as well. I may even call John Matarese from channel 9 about this business. If I could give this place no stars, I would. Cons: You dont get your refund back ... more


After weeks and weeks of no returned phone calls, emails, etc. my family was forced to cancel our wedding reception 2 weeks prior to the date scheduled. We had agreed to do a package deal with this venue and the caterer in which the owner, John Miller, was supposed to call in our order to the caterer. (With the package deal we were to pay Riverstar for the food, venue, alcohol, etc and they were supposed to be the ones to work with the caterer). The caterer, my mother, and myself called the man several times per week, left several messages, and sent our menu to him via email, and he failed to call the caterer to set up arrangements. With a little more than 2 weeks left before the reception, my mother finally felt the need to drive down there and speak to him in person. At that time he told my mother that everything was fine, he JUST got off the phone with the caterer and they were ok with getting paid the day of the reception. As soon as my mother got home, the caterer called and stated that John had never called in the order and that their policy was that they needed to be paid 2 weeks in advanced by John. He bold-faced lied to us, and it wouldn't be the last time. The caterer told us at that time that they were NOT going to deal with this man b/c they have had problems with him in the past. After the phone call with the caterer, my mother called back down to Riverstar and asked to speak with John. He, of course, was not there, so she left a message saying that we are forced to cancel the reception due to not having a caterer b/c of his actions and that my father would be down the next day for a refund. The next day my husband and father went down while John was there and stated we wanted our money back. John's response was ""No problem... I can't cut you a check now b/c the money is in escrow. Whats your number and I'll call you."" With the history of him NEVER calling us back regarding anything, my father told him ""no, you give me a time and date and we will be down."" John said to come back Friday (two days later) at 4pm . That friday, my husband went down there at 4pm. He was told that John had to go pick up a band and that his phone was off, so we couldn't call him. After waiting there for an hour, my husband decided to leave. At that time, my mother was just getting off work and decided to go down there herself. She was told that John was out to dinner. She waited in the parking lot from 5:40 till around 6:50, when she decided to go and check. John's sister came out and said ""are you the one that canceled the reception?"" My mother responded by saying she was forced to and she was there to get her money like we were told two days prior. Pam Miller responded by saying ""Well you aren't going to get your money today."" My mom repeated that we were told by John to be down there today for our check. Pam then goes inside, and waves my mom in, where John had been the ENTIRE TIME! BEWARE OF RIVERSTAR AND JOHN MILLER Pros: none- completely ruined our reception and caused stress Cons: lies, lies lies more
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