I would first like to point at the the previous review by "sarahelizabeth", was posted by Mr. Rigsby Frederick's fiancee, Sarah Elizabeth Stockwell, an employee of the salon, and therefore cannot be viewed as independent. While I agree with most everything she has to say, her comments should be taken more as an advertisement than an honest review. It is a beautiful enviroment, Rigsby is a very talented artist, and his salon is his domain. Service employees are very well trained and always accomidating. Front desk employees are not necessarily on par. However, management is always willing to work with you if a mistake has been made regarding your appointment. I've had many services in the spa, and all have been wonderful. I especially love the facials (Kelly is the best and very knowledgable!). I suffered from acne for many years, nothing the dermatologist recommended ever helped, but when I had a series of glycolic peels and started on the Myrad line of products, I saw almost instant results! My main complaint about the spa, is that it only has 2 rooms (one massage room, one facial room), and therefore it is very difficult to get an appointment, or book a spa day. Another draw back is that right outside the spa waiting room is a very busy salon, it's quite a shock to walk out of a peaceful, relaxing massage into a bussling salon. Rigsby's clients also use the restroom in the spa as a changing room, so there are constantly people coming in and out while you're waiting for your services. Services providers are constantly running behind schedule, and can sometimes, however unintentionally, make you feel hurried out the door. Overall, Rigsby's is a great place to get you hair done, or a quick spa service, but for a truly relaxing experience, I'd go somewhere else.