It’s not often that you can get service with an attitude and that’s exactly what I got last Saturday night at Mark Riches New York Pizza. \r
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You see, it was Saturday night when we started talking about what to do for dinner and where to go. Many restaurants surfaced during the conversation, but were quickly dismissed. After a short time the discussion came back to Pizza and to one of the dismissed pizza’s; Mark Riches. For whatever reason, our experience with the restaurant has been mixed in areas of prompt service or food quality. Anyway, it was getting late, Marc Riches was right down the street so we decided to give it one more try.\r
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When we arrived, they were not busy and we were able to be seated immediately. A few different people came up to the table quite quickly and offered to take our drink order. Soon thereafter, we were asked for our main course selections, which made me encouraged with the change in direction from the last time we were here!\r
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Our order was all Pizza. An extra large pepperoni pizza for the kids and my wife, and a personal pan sausage and onion pizza for me. Since we ordered food from the same kitchen, our expectations were that the timing of the food order would not be a problem.\r
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Approximately 15 to 20 minutes after our order was placed, things started to fall apart. First, as the waitress delivered our extra large pepperoni pizza, she commented that the small pizza would have to be re-made. There was an error made in the kitchen and the Sausage and onion pizza came out as a sausage and olive pizza. My initial reaction was, “are you kidding me? Here we go again….”\r
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You may have guessed that in the time it takes to re-make a pizza, my wife and the kids totally consumed the extra large pizza. So the result of the error is that our family did not get to eat together. You see this is the most important point since, this is why we were careful in the beginning to order from the same kitchen.\r
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When I approached the Manager/Owner of the restaurant, she dismissed the whole situation and stated that all I can do is re-make your pizza. She seemed put-out and frustrated, like I may have interrupted her evening. I personally stated that “is that all you are going to do?” You do realize that you ruined our evening out creating unwarranted frustration and anxiety. In her own cocky and cavalier way, she stated then I’ll take the mini pizza off the bill.\r
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So 10 minutes later, when the pizza had finally arrived, I had enough of this place and this attitude. We had the recently delivered pizza put in a to-go box and we left. \r
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The bill was just over $30 and we paid it to the penny. There was nothing extra left for a tip nor any compliments paid to the kitchen. Instead, a good customer, with many connections in Las Vegas \r
had experienced the surprise of their life; bad Service and an owner who could care less about the customer. We walked out of the restaurant leaving a Budweiser ¾ full on the table. In my opinion, that says it all!\r
Cons: The customer is NOT #1
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