Maaco

What a nightmare. Brought a car in with minor damage. It needed one part replaced and some minor work and a paint. They said they finished it early went to get the car. It looked awful. Other than the paint job looking awful (Rough and blotchy) there was paint splash all over the place. They had paint on the headlight, grill, air intakes, the wheel wells, assorted black rubber parts and the air dams under the car. I showed it to the manager and he got annoyed. But agreed to clean it up so instead of coming with another ride I drove myself and checked out it out myself. Again manager got annoyed. I am sorry parts you bring in as one color should remain that color. Parts that come in smooth should remain smooth. paint should not be lumpy drippy or gritty. Manager agreed that he would clean up the paint spray and would fix the paint job in three weeks after it set better. I said that I would pick up the car on Friday if he would do and put in writing that the car paint would be fixed in three weeks. He agreed. I came today Friday to pick up the car. it was in the paint booth still taped up. They said it would be ready in 20 minutes. I said my ride could not wait and I could not risk being stranded in Hamden. During this time I put in numerous complaints with Maaco corporate, this has accomplished nothing. They promised me a call back with 48 hours by the franchise owner. Nothing happened. They keep taking down your info and say the franchise owner will resolve it. Oh they don't take credit cards because to many people refute the charges! Lesson learned never take your car to a place that won't take credit cards! Now they are threating me with storage charges if I don't pick up the car right away! I think they should pay both my wife and I for hours wasted instead! Run very fast! more

I bought a car from a dealership on Saturday September 22nd. I took this car to Maaco in Hamden, CT on Tuesday September 25th, to have a specific design painted on it. When I went to pick up the car that same day, there were numerous paint smudges throughout the car, that weren't supposed to be there. I informed the manager "Tim" that I couldn't take the car in those conditions. He told me to come back in an hour and that they would take care of the problem. Upon my return, it was already getting dark outside, and I didn't see how bad the car was. The next morning, Wednesday September 26th, during daylight it was obvious the amount of smudges, and paint all over the car, including the driver's side seat, mirrors, windows, inside the side panels, and even on the car keys. Besides the damage done by the paint, they had tried to buff some of the other paint off, and ended up ruining the original paint on the car. I was furious to see how this company had destroyed my new car. I called the store and talked to "Tim", who didn't believe me, and asked me to take the car there so that he could see for himself. When I got there, I met with "Tim" and after his inspection, he said he "could try to take care of it on Monday", at that point I informed him that I didn't want anything to do with this company, and that I wanted a full refund so that I could use that money to pay for all the damages that they had done. "Tim" being only the manager could not authorize the refund, and called the owner, Tony Dandonoli. Tony, walked around the car, completely ignored me, and then told "Tim" that they "could try to take care of it on Monday". At that point I introduced myself to Tony, and demanded a full refund. He smiled and told me that that "was not an option" and that my only option was to leave it there again. I couldn't conceive how someone could care so little about someone else property. Knowing well what they had done the first time I left it there, I refused to leave it again. more