Hinshaw's Honda

Very professional, very friendly..the guys at Hinshaws always make me feel so comfortable. They greet me at the front door, go over my service needs and I am back on the road before I know it with sparkling clean car. Head and shoulders above other shops I have dealt with ! more

I walked in to Auburn Hinshaws Honda dealership and a gentleman greeted me, his name is Bob Arnold. I told him i needed a oil change and shared with him that i may also need a new air filter. Bob suggested to do a package deal included what i need and additional services that i may need to have service soon. Overall experience was great, a little over price but at least its up to dealership standards.\r \r Brandon Lee (Teng) more

I hate having to write this review but I feel everyone should know how this company really works!! I have a great experience buying my car but after only 3 months I had issues with my car. I took it in and got nothing but the run around. JOHN from the service desk is horrible. He doesn't listen and flat out lied about having several people drive my car. Came in to pick it up and he acted like he never called me then when I drove it and the sound was still there he acted like I was being a crazy lady. I had a mechanic drive with me and within 2 mins he told me to turn around and that he could hear it just fine sooooooo I guess no one did actually drive my car. I got the run around for hours before he stated that they don't even work on the Nissan I bought from them and that it needed to go 2 blocks to the shop that would actually be working on it. He then had my car towed without letting me know that (A) he was doing so and (B) there was going to be a fee. I come to find out that the issue with my car was no oil!!!!! So Hinshaw Honda apparently did not do an oil service change like they said they did when I bought my car. I was then told by the other auto shop that I would be getting charged $84 for the tow!!!! The guy at the shop even said he didn't understand why they towed it since the car was running and it was only 2 blocks away. I said I was not going to pay for the tow and would need to talk to the Manager at Hinshaw's Honda, WELL ONCE AGAIN that was truly a mistake, Tim the GM at Hinshaw's did not take any responsibility for his staff lying to me and the horrible customer service I received and kept speaking over me when I was just trying to give him the information and ask why I wasn't notified of a tow fee and also why there was no oil in car?!?!?!!?? I basically was told it was my fault and that I should be grateful they towed my car because I ran it dry with no oil (not true mind you per other auto shop). He was very kurt with me and basically threw his hands up and said this was all my problem. I said wow is this really how you guys handle your customers here?!?!? He said well what do you want me to do, I asked for him to be responsible for the tow fee he said no. I again expressed to him that I was not made aware of a fee and should have been before they decided to tow. He said fine what do you want from me again I said it would be nice for you to pay for the tow but since you aren't what can you do? He then said fine I will pay for half of the tow. I said ok if that's all your willing to do. He hung up!! Please take this review to heart, I work in customer service and no customer especially one who just bought a product from you 3 months prior should ever be treated the way I was. This place is all just for show when it comes to buying but heaven forbid something goes wrong because even with a full extended warranty they will try and pass the buck to their customers for a job poorly done by their staff and mechanics. Do not trust anything John says he is a liar. As for the GM Tim he needs to take a long hard look about how he is running HIS shop as he called it. Apparently there is no one higher in business than him either No VP and No RGM according to him, he is the almighty of this dealer ship. WATCH OUT FOR THIS PLACE THEY ARE SCANDALOUS!!! At least when it comes to non-Honda vehicle they sell!!!! I am VERY DISAPPOINTED and regret buying my car through Hinshaw's Honda. more

Buy a car here. You won't regret it. Ask for Becki and she'll actually do this thing called LISTENING. To you. She found us the best car and then we came back two weeks later to buy another one for my husband! Becki in sales, Dan in finance, and the rest of the team really make me look forward to when I get the opportunity to buy my next vehicle. Thank you all so much, you've made me a happy customer and restored my faith in car salespeople. Great car, great price, great customer service. No BS! Thank you! more

I bought my Odyssey a few summers ago and had a great sales experience. I come regularly for oil changes and the service is delightful. The gentlemen at the desk are friendly and always inform me when my car needs additional service. Many times i say no but they accept that and provide me a list of recommended services my vehicle may need. The oil change comes with a car wash done by hand and a vacuum. In addition to this, I typically receive emails with coupons!! I have a new driver in the house and will definitely be looking at Honda products in Auburn. Thanks for the years of terrific, friendly service. more

When I was having issues with my previous vehicle, I went to Hinshaw's and worked with Becki who helped my wife and I a week before find a car for my mother-in-law. The experience was painless and Becki was extremely helpful and knowledgeable (even though she did not know what the ""W"" button was for on the Volvo). This time around she gave me an amazing deal on a Pontiac. The car did have some minor issues but Becki and Monty made sure to take care of those issues for me without any hassle. I highly recommend Hinshaw's for a smooth and stress free car buying experience! ~ Jon more

I brought my car into Hinshaws Honda to work with to have just my oil changed and they treated me like I was buying a 50 thousand dollar car!!! WOW I am big on service and from here on out I will only service my car at hinshaws honda with Bob!!! really good service more

Hinshaws has the best customer service. They always fix my car on time and at a reasonable price. Thank you Hinshaws for all the wonderful years of service. more

Went to Hinshaw's Honda today and leased a new Honda Civic....Sean Donahue was our sales representative and he was quick and easy and understood what we wanted. Sean is great! We told him the payment we wanted and he delivered 110%. We would recommend Sean and Hinshaw's to anyone that is interested in purchasing or leasing a new HONDA. Thank you very much Sean Donahue. \r If you are looking to buy or lease contact Sean on his cell phone @ 760-223-0719.\r \r Dave Strege more

Very grateful for Bob at Hinshaw's Honda, great service and helpful. Excellent customer service!! more

Hinshaw's Honda is an excellent dealership. I have purchased both my cars from them and take them both for servicing on a regular basis. I am very pleased with the service and always feel that my cars are kept in great shape. Service writer Bob is outstanding and always follows through on things. I always use Rick, the mechanic, who keeps my cars in tip top shape. I thoroughly recommend this dealership. more

When my Honda needs some attention I call Bob Arnold and he always remembers me and helps me with what is the best for my car. All the gentlemen are always very warm with greeting you at the door. They have a very clean and comfortable waiting area if you need to wait. Bob offers me a car if I have to go up the hill for work. Of course the mechanics do a wonderful job with the car, when I get it back, it's running smoothly - and clean, inside and out! I would totally recommend Hinshaw's Honda and any of the guys at the counter to help you. Thanks Hinshaw's for all you do! more

Love taking my car into Hinshaw's Honda to be serviced! The gentlemen are always ready to open the door for me, Bob Arnold listened and discussed what my issues were, explained clearly what needed to be done, what my options were and how much it would cost - ALL BEFORE starting to work on my car! They have a very clean and comfortable waiting area with coffee, snacks and a TV to help pass the time, if you choose to stay to wait. Of course the mechanics do a wonderful job with the car, when I get it back, it's running smoothly - and clean, inside and out! Thanks Hinshaw's! more

Hinshaw's Honda service department is the best! We have worked with Bob Arnold for the past 6-7 years and continually have outstanding and professional service from him and the department. Bob goes above and beyond to get the job done and make sure the customer is happy. Everyone is very knowledgable, personable, and it is obvious they enjoy their job! more

Just had my car serviced at Hinshaw's Honda last week. Bob Arnold was very helpful and courteous. Everything was done in a timely manner and my car was washed and vacuumed free of charge! Thank You Bob and Hinshaw's! more

Got an oil change here and Bob did a great job of taking care of my request and checking out the car to make sure it had all the needed services. Plus, a free hand car wash was great! more

I do a lot of research online when I'm buying items but find that Hinshaw's Honda absent from that technology. It might be time to start thinking about coming into the 21st Century.\r \r Other then that you have a great service department which I have enjoyed for many years.\r \r My recent experience was today Jul 11, 2013 when my Honda's (2008) battery went dead about 2 miles from the dealership. I walked to Hinshaw's and was kindly greeted by your service advisor Bud Arnold who in a very short time after I told him my problem, loaded me into his vehicle along with a battery charger and took me to my car. From there it was back to the shop for a new battery, lube oil and filter and a wash of my car.\r \r This type of service keeps me coming back. Well done! more

Our buying experience at Hinshaw's Honda was really great, no pressure to buy and the sales person was honest and to the point. I have also had excellent experiences with the service department. Bob and the staff are always polite, helpful and upfront with all information. Even though there are closer places to have my car serviced I choose to take it to Hindshaw's. more

THE SALES PEOPLE ARE FANTASTIC THE SERVICE WAS GREAT THEY GAVE ME A EXCELLENT PRICE ON MY CAR. I WOULD SAY THEY GAVE THE BEST DEAL THANKS AGAIN more

Thanks to the guys at Hinshaw's service department again! Went in for an oil change yesterday, they did that washed and vacuumed my truck, awesome! Changed a burnt out headlamp. Bob Arnold, the service writer, left me feeling like I had just had a spa treatment! Thanks again, you guys rock! more