Austin Ranch

Sweet Cindy, My plan was to leave work early to drop off some goodies for you and your Team. But, of course, I am still stuck here trying to finish up a few things. Are you in the office all Monday-Friday? I appreciate your amazing support this past weekend. I am going to rave about how awesome you and your Team have been on the apt ratings site. You completely turned around my entire experience and I thank you so much for everything you did over the weekend. I was super excited about moving into the new phase and with a handful of what I?m calling ?interesting hurdles?, I thought I had made the wrong decision. After living in the same place for 6+ years, it was such a scary decision to move. As expected, you were on top of every issue (even the light bulbs) and the consistent communication meant more than you know. After I spoke to you a few times on Friday, I knew everything was going to be ok and started getting excited about the new place again. You and your Team ROCK!! So many people reached out to apologize that the move-in wasn?t ideal and check on the status of everything. You and your Team went above and beyond and should be commended and recognized for your outstanding resident services. Wednesday or Thursday, I?m dropping the treats off with a personal note to you and also a note to share with your Team. If you ever need a glowing commendation to Billingsley or to anyone considering Austin Ranch, I would absolutely LUV to speak to the amazing amenities, continued focus on enhancing the experience, and most of all, the exceptional Customer Service I?ve received from you and your team. Also, I spoke with American Moving Company and they are refunding my tip to cover the repair of the cushion damage. The MX contact showed up and fixed my light bulbs and my circuit to the dryer. You certainly know how to get things handled and the urgency to my requests is greatly appreciated. Again, you ROCK and I LUV, LUV, LUV my new apartment!! more

My First Maintenance Request - Kudos!!! I put in my first set of requests today.  I can’t believe how quickly someone came out and fixed everything.  Thank you to the friendly lady who took my requests and to the maintenance staff who came out so promptly and fixed everything. more

""Thank You"" for your AWESOME customer service, and RAPID response. I have called several communities today, and NONE have provided the level of service and professionalism your company has demonstrated today. First, when I called you main number, I did not even hear the phone ring, and a professional, friendly voice greeted me, saying 'Thank You for calling Austin Ranch, how can we help you today'. When I was transferred, again, I did not even hear the phone ring when 'you' answered, and addressed ALL of my leasing concerns. If this is the kind of service one can expect at your community, I look forward to vesting next week (Tuesday). It has been an absolute pleasure dealing with you Ms. Parker! If there is a customer service manager I can forward this response to, please advise. YOU NEED TO BE RECONGNIZED FOR YOUR PROFESSIONALISM!!! Take Care, and have a blessed day! more

My experience ine leasing an apartment with kristin was a very pleasant one. I have not lived in an apt. for over 40 yrs. And was very frightened by the prospect of living in one at my age. Kristen showed me many apts. Over a period of time and was very patient with me. Finally I was at the point I needed one within a month. She showed me one she thought might be just what I needed, I told her I would take one like that and she said there would be one available for me within 15 days and drove me by it to see it, a big patio right across from the nature reserve and very quiet area for the most part. She helped me through the paper work explainging everything as we went along. A few weeks later I came in and gave them my deposits and first months rent payment. When I came in at the time Kristen was out with a potential resident and another young lady helped me until Kristen got back and took over. I liked the way they helped each other out and didn't let you sit and wit till she came back. Great Team Work. Kristen explained everything including water/trash and parking and my choices for TV entertainment, internet service and electric. I never felt as though she was trying to avoid telling me about anything or hiding anything from me. She was very upfront about everything. She took time to answer my questions and I was very pleased with the whole experience. I have recommended her to several friends who will be moving this year and will continue to do so if I head of anyone else looking for an apartment. Kristen is a great asset to your company. more

I called the office on August 7th around 6:00p.m. and Jackie answered the phone. I explained to Jackie that my air conditioner wasn’t working and she promised that she would send someone over before she left for the day. Jackie really worked hard to make certain that I didn’t have an uncomfortable weekend with my niece and my husband in the apartment. Within less than an hour the maintenance person was at my door. \r So, I thank Jackie for her commitment to your residents.I would also like to commend Eva. She’s been phenomenal throughout my entire stay on Austin Ranch. Eva really cares about the residents and she and her staff are very proficient and great at providing excellent service. more

I'm settled in now and am enjoying most aspects of AR. Thank you for all of your help in getting me all set. Couple of pieces of feedback for you to share with your peers and management...1. - Resident Pool Control - Kudos!!!!! Summertime is here and the pools are getting plenty of attendance. I was at the Boulder pool on Saturday afternoon. A gentleman in a red shirt with AH came in and began checking for the access cards issued to residents. I was very pleased to see this as I frequently see large groups of people who are not residents or residents who bring 5+ guests and take over the pool. I'm glad to see people enjoy the pool area and that they can bring a guest or two, BUT, when they number is excessive or the pool area looks like a daycare, it really spoils it for those of us who live here. I want to commend AR for checking the pools for resident access cards during peak times... Furthermore commend the AR rep who was out at the pool. He was professional to all... 2. - My First Maintenance Request - Kudos!!! I put in my first set of requests today. I can?t believe how quickly someone came out and fixed everything. Thank you to the friendly lady who took my requests and to the maintenance staff who came out so promptly and fixed everything. more

I was very pleased with the leasing process from start to finish. The service was exceptional from all of the leasing staff and my leasing needs were met in a timely fashion. Overall, I would recommend this complex to any other prosepctive resident. more

Just wanted to send you a note telling you how pleased we were with the recent maintenance work that Juan did at our home. Because we noticed the leak on the weekend Juan came over right away and determined what the problem was. He then took quick action to prevent any further damage by putting a bucket up in the ceiling to catch the water which was coming from the leaking fire sprinkler line in the ceiling. He informed us that the rest of the work would be completed on Monday.On Monday, just like he said, he was back and the company that needed to fix the leak was there. Juan then had the sheetrock guy come in to repair the sheetrock and the next day Juan came back and painted and he had the cleaning lady come in and clean up the mess.Juan is a great asset to your maintenance team. He is very courteous and seems to take pride in doing a good job! If you have any questions, please feel free to contact me. more

Thank you so much for your time and efforts with myself and Brandon on Saturday. I am afraid we took up most of your afternoon. Your kindness, perfessional demeanor and humor guided Brandon to make what I think is the right decision in choosing Austin Ranch as his new home. You set the bar very high, and easily clear it. You would be an asset to any organization and I know that you were a major factor in Brandon's decision. I am sure he will find many friends at Austin Ranch , in fact, I hope he has already found one in you. I look forward to seeing you in the times that come! more

I received your voice mails and greatly appreciate you getting back to me. Thank you for understanding my situation and offering the money off my first month?s rent. That means a lot to me that you?ve recognized my tenured stay with Austin Ranch. I am definitely excited about the new location and really think it is exactly what I need to stay with AR another 5 years. Cindy?s team took great care of me and the opportunity to move was exactly what I needed during a very frustrating time. I have absolutely loved living at Austin Ranch for the past 6 years. You have been a huge part of that. With the continued maintenance issues (majority with my a/c unit) and the handful of irritating neighbors, I think it was time to pack up and try somewhere new. Customer Service is a huge part of my life, working at Southwest Airlines. And, I can?t imagine how you juggle the communication from all 5 phases. I think you do an excellent job taking care of residents and I hope the next time I have the opportunity to call, I will be raving about how much I love my new apartment and confirming that my new a/c unit is fantastic. You are the ideal middle person between a resident and the service/experience, whether it is positive or negative. I hope that the other teams take advantage of your expertise in improving the resident?s experience and learning how important communication is.Again, thank you so much for always listening to my unique situations. If you ever need any testimonials or even a commendation to your management, I would be more than happy to tout your amazing Customer Service! Have a great week! more

I'm a resident who’s lived at Austin Ranch about 1 ½ years. I wanted us to let you know how wonderful Cindy’s customer service has been throughout my residency. she is exceptional – and particularly great at events and communication with me and other residents. more

That was all your doing. People will always voice their opinions when they aren't satisfied but too few let others know when they have received great service. I was surprised to see that you called me way after closing time to tell me that I was approved. You went above and beyond what you had to do. I was really happy and wanted to let management know! Have a great week! more

My name is Christine Johnson and I am a locator/realtor with DFW Residential Advisors. I am also a former resident of Austin Ranch. I’ve toured the community with a number of clients and secured my very first lease with Austin Ranch last week! My experience has always been positive and I am a big fan of the community. My client, Ben Woodring, had pretty specific things he was looking for and Jennifer Kinman nailed it! She was very thorough and precise in her screening – all the while explaining the process so it didn’t seem invasive or awkward. The goal was to find the best fit for Ben out of hundreds of floorplans and, after looking at only two units, he was sold! I was not only impressed with Jennifer’s professionalism and follow through, but her ability to mirror a client with a particularly dry wit. Ben and I toured two communities, Parkside at Legacy & Pradera, prior to Austin Ranch and neither properties offered the same level of connection and interest in the client as Jennifer. As a locator, it is great to have a “go to” person at a property and Jennifer has already been tagged in my book! Thank you for being so professional and so responsive, Jennifer. You’re simply easy to do business with! more

Once again I would to express my appreciation on how Austin Ranch Apartments took care of me during this very important process. more

We are current residents and we just had a maintenance request completed. We just wanted to say that we are very happy with the service we received at Austin Ranch Apartments and that, Tim, the man who did our repairs was very helpful and friendly. He did a great job. We weren't sure who to send this to, but hoped to let his supervisor know that he is doing well. Thanks! more

I am writing to compliment Kassundra at Austin Ranch. We were very impressed with Kassundra's work ethic, her professionalism and her enthusiastic attitude. Kassundra helped my husband and myself recently with a billing situation. We were charged a fee for housing a pet. I am highly allergic to pets and therfore do not own any pets. She took the time to listen to the facts and research our circumstances. Kassundra is a lady... very classy and professional. We are very thankful that such a professional woman is working in management at Austin Ranch. more

Resident Pool Control - Kudos!!!!! Summertime is here and the pools are getting plenty of attendance. I was at the Boulder pool on Saturday afternoon. A gentleman in a red shirt with AH came in and began checking for the access cards issued to residents. I was very pleased to see this as I frequently see large groups of people who are not residents or residents who bring 5+ guests and take over the pool. I'm glad to see people enjoy the pool area and that they can bring a guest or two, BUT, when they number is excessive or the pool area looks like a daycare, it really spoils it for those of us who live here. I want to commend AR for checking the pools for resident access cards during peak times... Furthermore commend the AR rep who was out at the pool. He was professional to all... more

I'm settled in now and am enjoying most aspects of AR.  Thank you for all of your help in getting me all set. more

Steven gave us exceptional, speedy service with lots of help. more