Appliance Experts

Our icemaker and water would not send anything out the door on the fridge. Water would sometimes come out. The serviceman comes and says we need a new icemaker. He installs it. $400 later I have to wait 24 hours to thaw water line as he says the water line has ice and that is why the water will not come out. I told him sometimes it does come out. He said it was ice. I plug in the fridge after 24 hours and all our food is all out in the snow. I come back and there is a frozen waterfall in the freezer. I call an the phone rep is nasty. And the guy on the phone could care less. I asked for a supervisor or a more senior tech. They refused. Same guy has to come back 2 days later Sat. (soonest available) was to call when on his way, as I was not home so... he called my cell when he was AT the house. I told him to go in. He says the hose was too short as ice maker is newer model and different, and he adjusted (he did not check this before, in other words.) I asked him to check if the water in the door and the ice in the door work while we were on the phone. He assured me they worked. Now I get home and there is still no water in the door and no ice and the ice mover does not turn. Now he will have to come for a third time, and the original problem was that the door mechanism did not work, still does not work. Now they are closed. So I have to wait the weekend. And he did not wipe his feet and tracked snowy salt all over the house. If the mechanism in the door has to be replaced or here is an electronic failuure I would not opt to pay $400 for an icemaker and another whatever the amount for the door. Wasted money due to poor diagnostics and poor repair, repair I may not even have opted for since I only paid $900 for the fridge two years ago. I STRONGLY SUGGEST YOU FIND A DIFFERENT COMPANY THESE GUYS ARE NOT GOOD. HORRIBLE A WASTE OF TIME MONEY AND CAUSED UNDUE FRUSTRATION , MY WHIRLPOOL REPAIR PEOPLE ARE EXCELLENT. DOYLES APPLIANCE This is a GE ....who to call? more

I PURCHASED A HIGH END/BOSCH WASHER AND DRYER AND AFTER 2 WEEKS NEEDED SERVICE ON THE WASHER. PAULS WAS RECOMMENDED BY A FRIEND AND I WAS VERY HAPPY WHEN THEY WERE ABLE TO COME THE SAME DAY I CALLED IN. THE TECHNICIAN WAS ON TIME AND VERY PROFESSIONAL AND KNOWLEDGEABLE. HE RETURNED 3 DAYS LATER WITH THE PARTS NEEDED FOR MY REPAIR AND WAS AGAIN ON TIME. I WOULD HIGHLY RECOMMEND THIS COMPANY !!! more

I called to confirm my appointment before the 12-3 slot to verify the service call made a week prior. They said they could not give any idea of their ETA. I politely asked for a phone call to let me know when coming. I waited 6 HOURS- Yes 6 hours. At 3 I called and they said he was on his way and he would call me. At 4:30 they said he was on his way. At 5:37 I am told he called- Which on my cell shows no record of any such call and he is not coming out. I am not the first appointment the following morning. They can't schedule me for another WEEK! GEt that I wasted my whole afternoon waiting around for these people and they don't have the courtesy to call or even knock on the door. I don't reccomend these people AT ALL> They will waste your whole day. I suggest searching elsewhere- these people are very unreliable and discourteous. more