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A Finish Line - Cleveland, OH - Reviews page 1 - Judysbook

A Finish Line

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5300 Ridge Rd
Cleveland, OH 44129
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(440) 886-9900
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A Finish Line - Cleveland, OH
A Finish Line - Cleveland, OH
A Finish Line - Cleveland, OH
A Finish Line - Cleveland, OH
A Finish Line - Cleveland, OH

Reviews

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( 1 )

Best

Walked in on a Tuesday, had an Appointment for Saturday to install a Viper remote start. Very informative & professional salesman. Ended up changing my mind & adding a car alarm a...

Worst

My husband purchased a remote car starter from them for me for my birthday. I dropped my car off on a Saturday at 9:00 am and they advised that it would not be ready until 3 pm -...

Editorial review from Citysearch 12/30/2013

12/19/2013: PART 1 REVIEW. I figured if I done my review in stages, that would really keep a company on their toes to ensure I am happy. I just called Finish Line and had the pleasure of speaking with Casey. I have seen their business up on Ridge Rd. for many years and always wanted to stop in. Well. Now I have something I want done, so I am going to give them a try. I spoke with Casey for about 15mins. From start to finish. VERY HELPFUL. I even mentioned too him that I seen a bad review from a customer yet was personally referred to them by my mechanic. So I am willing to give them a try. I will post the next review after I meet with them and go over options for my vehicle. This is the first time I thought of writing reviews in stages. I actually think that is a great idea and anyone that reads this should do the same thing and put them on notice up front that you will be writing reviews. I own a company that concentrates on customer service beyond your imagination. That's why I personally hold companies to the grindstone in return. \r \r PART II: 12/30/2013: Ok, here is my review after going to Finish Line to get a remote starter installed. 1. Right when I approached the desk area, they acknowledged that I was there and said they would be with me in a moment. I hung out there for an hour looking at different things and noticed they engaged every customer that came in. ALSO noticed the way they spoke to many customers as it seems most of them were repeat customers and had a great relationship with the store. They took about 2-3hrs. to finish the job. They deserve the 5 star rating as they lived up to what I have heard about them. The only thing I might suggest is that they pull some of the older packaging off the walls because you can tell some of the stuff has been sitting there for years. (Not a bad thing, just something I noticed). My wife LOVES the remote starter. You have to get used to it as she said it was not working, yet when I showed her how to properly use it. It has worked flawlessly. I even literally walked all the way down to the end of our block and called my wife to test how far we could start it from. It started up super quick from really far away. Yet I noticed that it would not shut it back down from a distance, only works turning it on from a distance. Thanks Finish Line. You were very professional. more

Editorial review from Citysearch 8/29/2013

Outstanding business. I would recommend Finish Line to anyone that is looking to upscale their vehicle. Extremely knowledgeable and answers all your questions. You may pay a little more by going there but its worth the extra money to have it professionally done right. Extremely pleased with my service and my car. Dustin was extremely helpful & delivered excellent customer service. Award winning smile and just a pleasure all the way around. Keep up the good work! more

Excellent Customer Service & Installation 11/13/2011

Walked in on a Tuesday, had an Appointment for Saturday to install a Viper remote start. Very informative & professional salesman. Ended up changing my mind & adding a car alarm as well, they didn't miss a beat. Dropped it of on Saturday morning for the installation. Not only did they meet a few special requests they even offered up & accommodated a few suggestions of thier own. The end product was exactly what I wanted & they walked me through all functions. WILL recommend them in the future. more

Professional and Courteous Staff !! 12/16/2009

Finishline has an extremely friendly and professional staff. I've had multiple vehicles completely customized by them and they have always done great work and took care of all and any issues in a timely and professional manner. I refer friends to visit their store and they feel the same. Great people, great products, and very fair pricing ! Pros: nice people, great products, fair pricing more

Verbally Attacked by the Staff and Owner - Poor Customer Service! 11/18/2008

My husband purchased a remote car starter from them for me for my birthday. I dropped my car off on a Saturday at 9:00 am and they advised that it would not be ready until 3 pm - 6 hours. I have had 2 other cars that I had starters put in and it never took more than a couple hours to install. When I asked why it would take so long to install, the man got extremely rude with me and told me that if I didn't like the way they do things that I could come back another day. That was only the beginning of the treatment I received. There were some issues with my car starter that required me to bring it back in the following Monday. They worked on it for a few hours to no resolve. When I asked the status I again was spoken to rudely and with a complete condescending manner. They treated me like a stupid woman who knows nothing about cars and told me that the issues were with my car and not with anything they were doing. I realize that issues will come up with cars and am not upset with that fact. I am upset with the way I was treated and talked to. I finally had to bring it in a 3rd time this past Monday to have a part installed that they needed to order. After my car was finally completed, I voiced my concern with the treatment I received. At that point the man at the counter and the owner's wife, Pam, proceeded to verbally attack me and yell at me. The man told me I was too sensitive, they treat everyone the same and that he wasn't going to f-ing babysit me. I was not looking to receive anything for free, only to have them know how they made me feel and maybe get a sincere apology. I have only received one apology through the entire process and it was a back-handed apology. I have never experienced such abusive behavior at the hand of a business owner. No one deserves this. Cons: Didn't have parts, had to make 3 trips, treated badly, yelled at by staff, treated like a dumb woman, given a back handed apology more
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Additional information

  • Hours:

    Daily 12am-12am
  • Neighborhoods:

    Parma

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