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Businiess name:
Roger's Mobile Inc.
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Review by:
Iva N.
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Review content:
I booked my car to be shipped with a broker, and Roger's was the company who actually shipped it.
On the good side, the driver was very nice whom I met at both ends of the trip (Boston and Seattle) was very nice, and the car arrived perfectly okay and in just 3.5 days.
Customer service, however, was terrible. The car was to be picked up on a Tuesday, and when no one came by mid-day, I called to check up. I was told at first that the truck wouldn't come till Wednesday, and later, till Thursday night. (Wednesday was my day of departure from Boston to Seattle!) Despite their confident claim of a Thursday night pick-up, Wednesday morning I stepped away from my phone for 30 minutes and got a voice mail from Roger's that the truck had come and gone, and since I wasn't available right then and there, they sent it on without picking up my car! After some yelling at Roger's and at the broker who originally booked this move, they eventually relented to come back for my car, but they tried very hard to make me drive it far outside the city, claiming that the truck couldn't fit into our residential neigborhood - not true at all! I paid for a pick-up at my house, so they eventually came closer to me, but it was a nightmare dealing with them, just 3 hrs before I had to leave for the airport.
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