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Businiess name:
AAA Auger Plumbing Services
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Review by:
citysearch c.
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Review content:
Way too expensive and not trustworthy. Overcharged me by ALOT. $150 for first hour - $300 for second hour. My mistake - I had no idea that PVC pipe repair would take 20 minutes. I assumed based upon his quote that it would take several hours. \r
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I've called other plumbers and they've said this job would be no more than $250 total - even on a weekend. \r
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I called AAA Auger on a Sunday because I had a 'growing' puddle in my front yard, between the meter and house. The problem was a broken elbow in the main water line - a PVC pipe. The plumber arrived and told me it would take $150 to dig the hole to determine what the repair fee would be. I thought fair enough - that would cover his drive out on a sunday and to dig the hole. Then he said 'oh, this is going to take $300 to fix'. I asked for a breakout of his repair estimate and he said they don't work by time/materials, just off of their listed prices by job. The repair cost for my job was $300. Otherwise they would charge $97.50 hour. I thought - wow - this is going to take some time to fix. So, I authorized the repair. I took him no longer than 20 minutes to make the repair and then another 30 minutes standing around waiting for the glue to dry. \r
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They fixed my problem, but I paid $150 for first hour of service and $300 for second hour of service. I feel totally taken and that the plumber should have been honest and suggested I pay time/materials since the listed repair rate was such a huge over-charge. \r
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I called to complain and they told me this did this one 'by the books'. But, that was really unfair and they should be willing to charge an honest repair for this.
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