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Businiess name:
Gaylord Opryland Resort & Convention Center
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Review by:
citysearch c.
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Review content:
Paid for 2 nights stay for my parents 50th wedding anniversary. No one assisted with luggage. My dad was given a luggage cart so he could be his own bellhop. He asked for a wheelchair for my mom who has a hard time walking long distances. The ""courtesy desk"" gave him a phone extension to call. He called the # and it was disconnected. Went back and they found and dialed a different # then handed my dad the phone. The person answering said he'd bring one to them, but an hour later, still no wheelchair. They finally got to their room 2.5 hours later when another guest gave them GOOD directions to their room. This was very disappointing that my 74 year old father had to to go through this ordeal with his 65 year old disabled wife. Cheap looking/feeling room for the price.
Pros: Opry Mills, Beautiful scenery
Cons: Poor Customer Service, Parking difficulty, Expensive
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