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Gaylord Opryland Resort & Convention Center - 78 Reviews - 2800 Opryland Dr, Nashville, TN - Hotels & Lodging Reviews - Phone (615) 889-1000

Gaylord Opryland Resort & Convention Center

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2800 Opryland Dr
Nashville, TN 37214
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(615) 889-1000
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Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN
Gaylord Opryland Resort & Convention Center - Nashville, TN

Reviews

( 26 )
( 22 )
( 9 )
( 7 )
( 12 )

Best

It's a great hotel but if any of you are looking to save some $$ then book it at goo.gl/FPxYD They have some of the best hotel deals on the web!

Worst

Please remember they are going to charge you 10 bucks to park no matter if you are a guest or a visitor. Decidedly NOT a free attraction. Parking is plentiful, not at a premium ...

Editorial review from Citysearch 12/15/2013

My Mother-in-law bought me a gift certificate for the hotel for christmas last year. She told them she wanted to be able to use it for a room and that we lived 2 1/2 hours away. When I called to make reservations at first they had no idea what I was talking about because it wasn't a gift card. Finally they told me it would have to be made in person. So my mother-in-law drove the 2 1/2 hours to make my reservations for an atrium room with a king bed (which took her almost an hour cause the desk clerks didn't know what to do with a paper certificate). I call the week before and confirm. We get to the hotel and the desk clerk says he doesn't have us in the system and that he'll have to go ask someone how else he could look us up. he comes back about 5 mins later saying that the reservations are made through a different system and that we did not get pushed through in the check in system and that he will have to call someone. 20 mins later he is still on the phone and we're getting close to being late for dinner reservations. So we tell him we have to go and will be back and he takes our number and says he'll call when he gets the room. 30 mins later he calls and informs us that they are out of the atrium rooms and will have to downsize us to a standard room with 2 queens. My husband finally gets him to get us a king bed but it is handicap access and that they are crediting our room $75 for the trouble (the difference in the room was $75). We get back and ask for a manager. All he offers us is another $75 credit. Tired and ready to get to our room we accept this. The room was nice but right by where the tour buses unload so very loud. When we go to check out the desk clerk has no idea what has been done and thinks that our room was prepaid and wants to give is back our $400 worth of credit (in hind sight we should have took it because the idiots never got a credit card) My mother in law calls and gets another $100 out of them but as much trouble as we had we wanted a full refund that they would not give us. our room was a package that came with ICE! tickets and a souvenir photo. well the next day when we get to ICE! they tell us that we have to have a voucher for the photo that the desk clerk was supposed to print out and give us (this is when i remember the girl having 3 tickets and only handing us 2) so we have to go back to the hotel and get the voucher and take it back to ICE! It was a horrible experience and we will never go back more

Great hotel BUT.. 4/7/2011

It's a great hotel but if any of you are looking to save some $$ then book it at goo.gl/FPxYD They have some of the best hotel deals on the web! more

It started at check in 12/21/2008

Went there with a business group for a weekend, got there at 3:15pm, line was at least 150 people deep, was told because of there union they could not check anyone in till 3:00 even if there room was ready, business payed for everything, room, valet parking, tickets to Rockettes, Ice, Hall of trees, etc. At check in I was told I would need to pay for valet parking, I told them it was already taken care of, was told there records did not show that and I would need to pay for valet parking, luckily I was checking in at the same time as the bookkeeper for the business. So I just went to were he was, he was having the same problem but, he had the receipt were he had already paid for valet parking, after about 30 minutes got that fixed. Then Wow what a long way to the room with very poor signage and narrow pathways, got to the room toilet was dirty.\r \r Time to go to the Rockettes, was told could catch a shuttle, NO signage, could not find employee that could speak english, but finally did find someone, he was telling someone how to walk to the Rockettes, 1/2 mile away, he told us that the shuttle was no longer running, that it stops running after the show starts, (although it was 30 minutes before the show started) I said are you sure, so he made a call and ask if the shuttle still ran after the show started, they told him no, so he told us how to walk to the Roackettes 1/2 mile away (which was going to be hard to do with a 8 year old autistic little boy.) As we were walking away I told him once again the show has not started yet. So he call once again, that time they told him the shuttle was still running. So we caught the shuttle, about 100 yards away, we went and got on the shuttle that just past us and the guy that told us it was no longer running.\r \r Next morning time to go to Ice, called ask what time it opened was told 10:00am, no signage, got there at 9:45am was already open, had to put on jackets that others took off, hope they did not have the flu. Pros: Valet parking staff was great Cons: A lot, worse poor signage more

Not worth what you pay 4/21/2008

I've lived in Nashville my whole life and I have to say a lot of things have gone downhill...That being said Gaylord Opryland Resort and Convention Center is one of them. For starters everything is over priced. The staff isn't that friendly. And honestly the Delta Boats are not worth what you pay for them, infact they have raised the price so many times I don't even know what it is any more. Last time I was there it was $9 and honestly for a 15 minute tour that never really lasts 15 minutes it's not worth it. I've seen that line back up so many time with huge families wanting to ride it at Christmas...My advice take that 9 bucks per person and buy another present. By the way don't get me started on OpryMills (not what we were told it was going to be, we were told a Mall of America style Mall...We lost our themepark and we got a shopping mall that isn't even as good as the malls we already had) Pros: Has a good size convention center, and if you like the opry it's a short walk and you are there Cons: They have really let the once beautiful gardens go down hill more

50/50 2/18/2008

I personally have never stayed the night, BUT, I have shopped, ate, watched, heard, walked and walked and w -a -l -k -e -d and visited Opry Land many, many times. To start, I rated this hotel as a 3 star for many reasons. It has friendly, accomodating staff, MANY shops and eaterys, absolutely gorgeous plants, waterfalls, foliage and decor. From the carpet & trim to the skylight and everything in between!!! Within walking distance, there is a lot of entertainment, a very nice mall, live music and events and so much to see & do. That being said, they only get 3 stars because you must have deep pockets to fully enjoy the emenities that await you. Guests must pay to park, the rooms are very average for the price, the fast food & restaurants are expensive, shops are too, and you are one in a million versus any feelings of personalized service. Be prepared that this is an enormous hotel & resort. Be prepared to do a lot of walking if you want to get the full Opry experience. I would recommend staying at this hotel but only if ""on business"" or for a special occassion. If on a budget, I would suggest sleeping elsewhere and spending the day/evening enjoying the ambiance & entertainment! Pros: Valet, Ambience, Entertainment Cons: Parking fee, average rooms, expensive dining more

Tip... 12/14/2007

I am eating there tonight so I cant vouch for the food yet...but...th parking is no big deal because if you eat here the hostess will vaildate your ticket and its free! Cant beat that so no cons here! more

Best Bars 5/5/2007

The Jack Daniels Bar had a great live band on and the staff were very friendly unlike some bars back in the U.K. I also liked the Irish bar with British beers and satellite or cable sports tv.The Garden Conservatory was magnificent especially the restaurant. more

Beautiful hoel, slightly overpriced 4/8/2007

The staff was courteous and helpful, the atrium was beautiful, the room was neat, and the food was great! I absolutely loved staying at this hotel! It was slightly expensive, but definitely worth it. Pros: Beautiful atrium, great hotels and botiques Cons: Expensive more

Excellent Service! FLAWLESS!!! A wonderful place with even better staff!! 3/13/2007

My wife and I were looking for gifts for our wedding party before we got married. We decided to look at a massage package from Relache at Gaylord Opryland. Upon arrival at the hotel we were greeted with smiles and friendly help. A young man took time out of his busy schedule to guide us to the spa and did not just turn us loose once we arrived. He actually waited with us until someone could meet with us to show us around. The General Manager of Relache ended up being the person to show us around. We had never been in a spa before so he took the time to explain what each service is and show all the treatment rooms ( which were amazing!). After the tour he asked us if we had any spare time, luckily we did! He proceeded to ask if we would be interested in a complimentary massage... YES!!! I have to say that I've never felt better in my entire life. He didn't have to do this, he just wanted to give us an incredible experience and I must say that he certainly did! This place is amazing! more

Not Very Customer Orientated. 1/17/2007

Upon checking in, I gave the hotel my credit card. When I ordered room services, I was told my cc is not on file. What? How can I check in without a credit card?\r \r I went to the front desk with my CC. The were 2 clerks at the front desk; the Concierge 20 years away. The clerks where helping people with restaurant reservations, I was next in line. I waited 20 minutes, how do I know that? Because I was watching that stupid CAbi commercial 10 times! Yes, I counted. When I finally got to a clerk, I asked her what time the Concierge closes, she said 8PM. I asked why did you not send people over to her? She stated that if a customer comes and asks them something, ie) Dinner Reservations, she has to help them. What took so long was the drunken slobs could not agree on a restaurant.\r \r I asked why would you not send them over to the Concierge? What I got was if they are asked something, they answer.\r \r When finished, I asked to see the manager. What I got was a kid who looked like he was 22. I asked where the video camera goes, he stated security. Next question, why the back would not have accesses to monitor the front area. No answer.\r \r I asked why would you NOT send customers to the Concierge when they have questions? He said that if ?his? front people are asked a question they will help. I asked why have a Concierge; he repeated if ?his? front people are asked a question they will help.\r \r I have been all over the world in hotels; I have never been in a hotel with people waiting in line for a long period for Concierge questions not told to go there for their answers. He could careless.\r \r My next move? I canceled family trip with my family in May. We are going back to Branson. Opryland?s loss? 3 rooms at $354 for 6 nights, plus many meals. \r \r Funny, all the kid had to say was, ?Yes, sir you are right, I will take care of it.? Even if he didn?t fix it, he should have said he would. \r \r I would say if you plan on going, you go at your own risk. more

Nice place to visit, DON'T spend the night! 11/29/2006

My elderly mother insisted on staying at the ""famous"" Opryland Hotel when she recently visited me. I knew about the resort's beautiful gardens and Christmas light displays, which are both quite remarkable. I assumed the hotel would be just as lovely. I was wrong.\r \r It's huge, and there are some nice architectural features throughout. But just wait until you check into your $200 or $300 room! Reserve a non-smoking room with a king bed, and you might get a smoking room with a small bed. Common practice, we were told. Standard practice with most hotels nowadays, we were assured. Great. Maybe Opryland can drop their prices to to the more ""common"" and ""standard"" $99 rate offered by ""most"" hotels. \r \r Or maybe they can just clean their rooms before guests arrive. After pleading for a non-smoking room for my elderly mother, the clerk relented and we were given a smaller room. Guess what? The bed was unmade from last night's guest and the bathroom still had wet towels tossed on the floor! We pleaded again for another room and we were provided with a (mostly) clean room in an older part of the property. My mother later confessed that she had found wet cigarettes in the shower, but she picked them out herself. Great. Just great. At least there's a shuttle to a nearby outlet mall (where three people have been shot in the past three years.) Oh, and the gardens. And those Christmas lights. Sigh.\r \r I wanted to treat my mother to a special weekend in Nashville. I feel ashamed that she ended up sleeping in a 1970's-era hotel where we had to plead for the most basic of accomodations. \r \r If you want a nice hotel in Nashville, stay at the Hermitage or at the Loews downtown. Or try a Holiday Inn or some other chain. If you insist on staying at the Opryland, plan on spending an hour arguing for a suitable room and bring some disinfectant wipes for the cleaning you'll probably wind up doing yourself. Don't stick your mom at this place!!!\r \r SORRY MOM! Pros: Pretty views Cons: Terrible rooms more

Disappointing 11/28/2006

Me and my husband were very excited to stay at this hotel during our visit to Nashville. It had come very reccomended from friends living in the area. Walking into the hotel was admittadly very impressive. The atrium and ponds are impressive. Then got to our room. . . .\r \r When we arrived to our first room, I first noticed that it smelled like smoke - we requested a non-smoking room, but were given a smoking room. Just great. So I call the front desk, and they offered to send up a maid to ""deodorize"" the room. The maid came up after 20 minutes and sprayed some glade, which didn't really solve the problem. It only made the room smell like potpourri and smoke. I called the front desk again, and after some time they agree to send us to a non-smoking room that they found that had ""just opened up"".\r \r We arrive to the second room. I thought that we had mistakenly gone into an occupied room at first because the bed wasn't made, i first noticed. So I call the front desk AGAIN and they tell me that there was no mistake, this is our room. The maids just hadn't been in to clean it yet, and we coulden't go to another room because the hotel was OVERSOLD! Who ever heard of a hotel that checked people into dirty rooms!? So we waited an hour and a half for a maid to show up - I coulden't even take a shower after being on a plane all day because there was HAIR on the soap in the bathroom!\r When she finally did come and clean it, it really didn't matter at all. The bedspread was stained, and the room didn't look like it had been remodeled since 1985. The chairs were worn, and the whole place was dingy. For our trouble we got a night free and coupons to ""Rachel's Buffet"" (which was something like a Shoney's buffet, but without the good food. Yuck! Hope you like cold eggs.)\r I've stayed in some roadside motels that were nicer than this, for a lot less. Save your money and stay at a holiday inn. This place is an overrated tourist trap. NOT RECOMENDED! Pros: Lovely atriums Cons: Overpriced. Black and White televisions in rooms. more

Beautiful Resort 11/9/2006

My wife and I look forward to coming back year after year. We've been lost inside also but what better place to be ""lost"" Never once ran into anyone that was not friendly or more than willing to help. Delta Lounge and Jack Daniels Lounge are very good. We'll be back in July, 277 days left to wait!!!!!!!! Pros: Atrium, waterfalls more

Great atmosphere 11/3/2006

This is my husband and I's go to place for special occasions. The scenery is great. The food is really good and the service is first rate. The best thing is their brunch which is fantastic. Especially the cheese blintz. Pros: Atmosphere, brunch, service Cons: Parking, mixed dress code more

Worst $410 I Have Ever Spent 10/9/2006

I have lived in nashville for 14 years and the first (and only) time i stayed at the Opryland Hotel it was my Honeymoon night and i have to say it was a horrible experience! We arrived around 2 am and when we got to our room we realized that our ""suite"" did not have a bed in it. We called down to the front desk and they kindly informed us that the bed pulls down from the wall. The so called murphy bed was a piece of plywood with a 2 inch thick mattress on it. Not only was the bed crappy but there werent even sheets on the mattress! We once again called the front desk and they sent up a maid that basically asked us to look and see if there were sheets in the closet so we could make our own bed! Remember, its our honeymoon night- i'm still in my wedding gown and they want me to make the bed that i payed 410 dollars to sleep in!! The water for the shower took about 10 minutes to get hot, which was okay because it took 30 minutes for our room service (sandwiches) to arrive. After my honeymoon night at Opryland i can honestly say that i will never stay at any Gaylord hotel again and i would not recommend it to ANYONE! Pros: gorgeous atrium and gardens Cons: overpriced rooms, rude service staff, outdated furnishings more

BEST GARDENS 10/8/2006

WELL THE TRADITIONAL ROOMS/ ATRIUM VIEW ARE NOT WORTH THE PRICE, I RECOMEND STAYING AT THE HOTEL PRESTON 5 MINS AWAY AND DRIVE TOUR THE GARDENS.I JJUST THINK THAT FOR $250.00 YOU SHOULD GET A NICE ROOM WITH NICE BEDDING AND IT WASNT. IT WAS JUST LIKE WHAT YOU WOULD SEE AT A 'COUNTRY INN' WERE YOU PAY ALOT LESS. I WILL SAY THAT THE GARDENS ARE MAGNIFISANT, TRULY!!!!! MAKE SURE YOU WARE WALKING SHOES!!! THEY HAVE A COOOL LITTLE BOAT RIDE, $9 FOR ADULTS, AND $8 FOR ADULT HOTEL GUEST. I CANT REMEMBER THE CHILD PRICE. BUT CHILDREN AND ADULTS WILL BOTH LOVE IT. THERE IS ALSO A COOL WATER/LIGHT SHOW THAT IS AWSOME, ITS FREE. AND THERE ARE COOL SHOPS, WITH RESONABLE PRICES, BUT I WOULDNT GO JUST THERE FOR MY SHOPPING. THE ""OLD HICKORY STEAK HOUSE RESTRUANT"" WILL JIPP YOU OUT OF MONEY FAST THAN YOU CAN BLINK!! I HATED IT AND IN FACT I CRIED AT THE RESTURANT. WHEN I GOT MY SALAD I REALIZED I PAID $10 FOR A HEAD OF LETTUCE CHOPPED IN HALF, I EVEN TOOK A PICTURE OF IT, IT WAS SO FUNNY!! LITTERALY!!!!MY HUSBAND ORDERED A 16 OUNCE PRIM RIB STEAK FOR $26.OO AND THEY DONT INCLUDE SIDES. SO YOU HAVE TO ORDER YOUR SIDES AT ANOTHER PRICE. WE ORDER SHRIMP COCKTAIL AND IT CAME WITH 3 SHRIMP AND THAT WASR $14.50. RRRRIIIIPPPP OFF!!! IT WAS REDICULOUS!!!! WE ENDED UP SPENDING $86.45 FOR OUR MEAL. THEY WERE KIND ENOUGH TO TAKE OFF MY UNTOUCHED SALAD. ALL WE HAD WAS HIS STEAK, SIDE OF MAC-N-CHEESE, GLASS OF WINE $7.OO, SHRIMP COCKTAIL, AND A BEER. ONCE AGAIN REDICULOUS!!!!!!!! I WOULD NOT STAY THERE AGAIN, BUT I WOULD PAY THE 10.00 FOR PARKING AND SPEND THE DAY ENJOYING THE ""FREE"" ENTERTAINMENT!!! Pros: GARDENS Cons: PRICES more

Love this place..... 9/11/2006

Well, my husband and I have visited Opryland Hotel for the past 3 years for our anniversary and we love it. We always get an awsome room, never have to pay to park and the service is very good. On one of our trips we took our 2 year old son who just happened to drop his shoe off of one of the bridges into the waterfall...(was kinda funny) and we told an employee who got the garden people geared up in waders to search for the shoe. Pure entertainment! Also, we love the mall and the aquarium is superb (food and surroundings). So there is plenty to do and as always - it can be a fun as you want it to be. Enjoy Nashville! Pros: accomodations, attractions, view Cons: huge motel! more

Gaylord Opryland Resort and Convention Center 6/19/2006

I can only rave about this place! The rooms were immaculate, the linens were nice, and the beds were comfortable! The property was astonishing, there was so much to see and do on or near the facility, I especially enjoyed walking in the garden. There are several restaurants on and near the property to choose from. Nashville and the surrounding area offer a variety of historical places, arts, and interesting museums not to mention shopping. There was so much to see and do, and not enough time to get it done! We just had way too much fun our last trip to Nashville and plan to return soon! Will we stay at this property again, that would be an emphatic, yes! more

An Awesome Experience 3/22/2006

The entire experience was incredible. The food was awesome and the service was too. We will be returning soon! more

Like Disney in Tennessee 3/8/2006

Come prepared because there is more to do than you expect, but this place is fabulous. The new spa is a real treat and the recently added indoor pool and fitness center are amazing. We stayed in a newly renovated room...this is not the Opryland that I remembered. Classy, and fun! With some great restaurants on site, we never had to leave. Pros: Beautiful Gardens, Great Restaurants more
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Editorial

  • In Short
    Vacationing families and conventioneers file into this cafe for all-you-can-eat options throughout the day. Named for Andrew Jackson's wife, the restaurant's wicker chairs,...

  • 9/19/2006 Provided by Citysearch

Additional information

  • Hours:

    Daily 24 Hours
  • Payments:

    American Express, Discover, Master Card, Visa
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