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Businiess name:
Walgreens
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Review by:
Guest
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Review content:
Worst Walgreens, least customer friendly PHARMACY ever is at Aubrey, TX. First I have nothing against Walgreens - the Walgreens Pharmacy on University Drive Denton is fantastic, super customer oriented. Talk is cheap - so here are examples. I received a certificate from Walgreens for switching Pharmacy, Aubrey Walgreens for a $25 gift card said they couldn't take it, the Denton University Walgreens said no problem and gave me my $25 gift card. The Denton University Walgreens has never screwed up my prescriptions. On the first try, the Aubrey Walgreens completely screwed up my prescription and I was getting bills from their corporate after I paid for a single prescription. Finally, here is the salt in the wound, the local Walgreens billed me again months after I had paid the bill the same day I picked up the prescription. They told me to come to the store so we could straighten it out. I sit patiently in the chair and the manager was trying to explain it to the Pharmacist Emily. She angrily shouted out as I and a few customer watched " I CLOSE IN 5 MINUTES, I DON"T HAVE TIME FOR THIS". And slammed the phone down as hard as she could. Yelled for me come to this computer like I was some recruit in boot camp. So this set the tone, she had no intention of helping, acted like I was trying to rip Walgreens off, and yelled like a trained parrot - the computer says this - the computer says this. Next day the real manager reviewed the issue, found that I was 100% correct, apologized, refunded the corporate ove rchange. Ask yourself - do you want to deal with this and get help from a Pharmacist named Emily? Who gives priority in closing in 5 minutes so she can go home - but not a damn about the customer. CVS and Walmart Pharmacy are coming soon here!!! Emily hope you always get to close in 5 minutes and you remember I was 100% right and you were 100% wrong!!! You added to making this the Worst Pharmacy worst customer service EVER!!! Maybe this review will improve your horrible customer service skills - I doubt it.
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