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Businiess name:
Minsky's Pizza
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Review by:
citysearch c.
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Review content:
I second Senior Gal (Aug. 22, 2011). Two incidents at the Prairie Village and Shawnee Minsky's in just the last month are finally enough to say goodbye to Minsky's - with resolve. First, a waitress challenged what we had pre-ordered by phone on the way into the restaurant, insisting what we ordered was not correct and balking at making an adjustment on the bill. Mistakes happen, but the rudeness and arrogance was frankly unparalleled in any restaurant we've been to ... until tonight. \r
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We, too, were invited to leave Minsky's after seeking to spread out our party of 5 over two booths rather than jamming into one. We promptly went across the street to Jose Pepper's, had outstanding service and spent probably double what we had planned to spend for pizza.\r
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To think, in just the past month, my husband and I had three times defended Minsky's to friends/neighbors as a long-time favorite over newcomers Spin and Pizza 51. \r
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I have been a customer since the earliest days at Metcalf and on Main Street and have a message for the owners: In today's economy, with the many, many choices available to diners, it does not require a Harvard MBA to understand that it is much easier (and less expensive) to keep a happy customer than to attract new ones. Conservatively, I estimate our family spent $500+ per year with you. That, over just the 20 years we have been back in Kansas City, is $10,000. I am curious that you believe rude wait staff and managers can afford to throw away that kind of business in today's market.\r
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Message # 2: They say happy customers tell one or two people and disgruntled customers tell 10. Whether it will be sports teams, scouts, business groups or friends, you can be assured our experience will be shared often and in detail.
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