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Businiess name:
Arena Salon & Day Spa
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Review by:
citysearch c.
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Review content:
Arena is very near my office, I was hoping to find a good place to pop over during lunch for services. I should have known, when I called to schedule appt that it was not going to end well. The receptionist, at the very least sounded annoyed to answer the phone and book my appt. She was not friendly at all. Nor was she friendly when I walked in for my appt the next day. \r
She did not inform my stylist I was there, and I waited 15 mins before going back for a wash. He approached me like ""are you being helped"" when I said who i was , he was like ""oh your with me""\r
\r
He was very nice, pleassant, the decor in the salon is pretty. But.....it was the WORST blowdry ever..I said, I have an event, I need volume. I came out with stick straight hair...I have relativly straight hair to begin with. It was flat and plastered to my head. HORRIBLE. I came back to my office and my co-workers reponse was "" I thought you were getting your hair blown out"", she could not tell one bit of difference. I did not complain because nothing short of re-washing it and starting over would have fixed it. Since I started 15 mins late I had to leave. \r
I eneded up having to re-wash and doo everything all over again at home before my event.....not the best way to waste $40..
Pros: Good location, nice decor
Cons: customer service, skills, technique, listening to what customer wants
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