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Businiess name:
Monterey Plaza Hotel & Spa
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Review by:
citysearch c.
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Review content:
The Monterey Hotel & Spa is a hotel with an enviable position on Cannery Row. No other hotel in Monterey has such a position. The hotels in Monterey are generally poor and of the two or three star variety. Because of this the Monterey Plaza is unrivalled in it's position and star rating. However it is badly managed and is owned and staffed by managers with extremely bad attitude with no willingness or incentive to resolve guests complaints. Only stay there if you can afford the top end of their room packages. Do not expect the service they claim to provide and eat and drink outside the hotel. If you do have a complaint do not bother to speak to anybody or you may risk damage to yourself and your property like we did. You have been warned.\r
We had the great misfortune to stay in the Monterey Plaza Hotel in the last week of May 2007. We were on a 16 night flydrive holiday and had stayed in some of the best hotels in California, Nevada, and Arizona. We were looking forward to staying at the Monterey Plaza but the visit turned into our worst nightmare. We were to stay the last three nights before returning to the UK. First impressions were good. The hotel was in a lovely location and as we drove up there were plenty of staff to relieve us of our luggage and car, valet parking. Reception was empty so we were shown to our room within a few minutes, this is when the trouble began. As soon as we walked into the room we could not help notice how warm it was even though the outside temperature was in the mid sixties. The ceiling fan was already on and there was a portable fan already placed near the bed. We checked the wall
Pros: Location
Cons: No air-con, bad management and staff, expensive.
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