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Businiess name:
Neiman Marcus Last Call
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Review by:
citysearch c.
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Review content:
I ordered a pair of boots for a friend of mine; they were beautiful and priced right. But they were too small, and she returned them. I ordered a replacement pair in a larger size after LastCall assured me they would issue a full refund for the pair she returned. It's now 2 months later, and still no refund after 3 calls following up. They confirmed via phone they received them in the warehouse, but still haven't sent an email confirming same. They keep telling me someone will get back to me in a few days, but that's been happening for 1 month now. VERY frustrated. AND they left me on hold for 10 minutes at a time while they researched the status!
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