I recently brought my pet in for boarding. My dog was returned to me with diarrhea crusted to his stomach and a rash underneath when I cleaned him up. The staff was not aware he had diarrhea while boarding and never noticed a large mass crusted to his stomach. How often did anyone even look at my dog??
The excuse I was given when I questioned the level of care provided was that the Boarding Manager was on vacation and my dog would have been better cared for if she was in town. When I asked to find a way to resolve the issue I was told that I was out of luck and these things just happen. (Not at a vet clinic my pet would go to!)
Also missing a large portion of expensive pet food that was brought in with my pet and nail trim was done poorly. Would not recommend to anyone, regardless of the price.