I went into the office after it was recommended by a friend. I made an appointment for cool sculpting with Jeanette and they were so accommodating and gave me a two hour appointment with just two days notice. The procedure itself isn't the most pleasant but they made it as relaxing as they possibly could. Jeanette came in constantly to check on me and even massaged my arm and let me squeeze her hand during the first ten minutes, the most uncomfortable part. She was so incredibly sweet and comforting and made me feel completely at home. Veronica at the front desk also happens to be the most gorgeous woman in the world. I highly recommend this practice.