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I really WANT to like this store but I can't........... - Review by D C | Mc Lendon Hardware Inc

Mc Lendon Hardware Inc

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I really WANT to like this store but I can't........... 4/2/2007

McClendon's would seem to be a great alternative to Home Depot or Lowes but the customer service is worse than bad......it seems that the people here go out of their way to avoid eye contact or so they don't have to answer a question or tell where to find something. If you do manage to "capture" someone long enough to get some help they do the minimum to answer your question and at the same time act like you are imposing on their important time. It reminds me of going to the dept. of licensing or some other government agency where there public must go there are the worker cannot be fired and are not only untrained in manners and customer service, but seem to have the impression that there job is to act gruff and displeased that a customer dares to speak to them or interrupt their day. I understand that this is retail, and you may have to scrape the bottom of the barrel to get workers, but why cant they at least insist on simple politeness to the customers that keep their store open? Another thing that I have encountered numerous times at this store is the employees standing around in a group talking and they don't even stop when you approach and stand there!! You have to actually interrupt a conversation to ask where to find something! Unbelievable. By the way, these comment are about the Renton store, but I have also found the same thing at the Kent store. more
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