I had called in a order from out of town to be delivered to my mother in a local nursing home. Patrica's asked what I wanted and offered to provide the service you would expect over the phone.
The next day I ended up driving in and visited my mother. I was disappointed that the flowers were not what I had asked for and what she had promised; I felt they were not worth the $50 I was charged.
My wife called Patrica's the next day to let her know this and to see if an adjustment could be made to the bill. Patricia identified herself as the owner and itemized the arrangement/her rationalization for the service/charges. She became very rude and unprofessional with me over the phone, asking me what I wanted. I told her I do not expect to get something for nothing but that the order had not been filled according to our request and I would hope that she could at least make some type of adjustment to our bill. She then became very angry/defensive with me stating that she would simply refund our money (with no mention of what she intended to do next). I did not request this nor did we expect what happened next. We then received a note in the mail (with a credit slip) stating that they had not only adjusted the bill, but went to the nursing home and removed the flowers from my mother's room! This is absolutely appalling that a business would conduct themselves in this way, not to mention doing something like this to an 81 year old woman confined to a nursing home! I would hope for no one else to have such an experience as this. My personal advise would be to STAY CLEAR OF PLACING ANY ORDER WITH PATRICIA'S FLORAL!!!!!
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