This refers to the Bennet Road Bow Wow
If your dog does well with a lot of other dogs running around all day, in a pretty noisy big room, then this is a great fun place. Dogs can go inside and out, it's very clean, and in the summer there are water toys. Concerned parents can watch their dogs on the Internet via WebCam. Totally great for the modern dog parent.
However, my dog, a somewhat anxious pup went to Bow Wow for several weeks. She passed the temperament testing. One day, she cleared the six foot fence separaing the rooms and was thus banned from the facility. I saw her clear the fence in the video when I came to pick her up. When I asked why, the staff said "we were hoping you'd tell us." Uh...but I'd never seen her clear a fence.
I asked for the piece of the video that showed her jump and was told, sure, I could have it no problem. It never came, was told it it was sent, it's in the mail, blah blah. It was never sent to me, and after several attempts, telephone calls which were unanswered, I gave up. I guess this is the thing that I dislike about the whole operation.
I appreciate that I got a full refund. I wish I had known before rather than after the fact that I could ask for my pet to have a rest - my thought is that she got overstimulated by all the noise and activity. If you have a dog that is sensitive to noise and who doesn't rest easily, then this may not be for your dog. If you don't like turnkey operations and cutesy stuff, then this might drive you nuts. I love my dog dearly, but she is a "dog."
I don't mind that my dog was banned from daycare, either. It was not the best solution for her. I do mind the unprofessional behavior. Incomplete correspondence, telling me that they were sending me the video when it clearly wasn't, not returning emails or phone calls. At the time that we were there, I found the staff ok, customer service I'd give a D+.
Having said that, I think it's a fine solution for some dogs. It's not a good solution for mine, and that's ok. If it works for you, and you never come up upon any special circumstances, then that's great. The price is right, and there are discounts for many area employees.