My husband and I recently bought a Dodge Ram Quad Cab from this dealer. All I have to say is: Phenomenal customer service!!! We bought the truck during a big promotion period (cash back and employee pricing). When we selected the vehicle, we told our salesman ("The Rev") that we wanted the dvd-based gps navigation, U-connect wireless connectivity, bedliner, and rear-seat dvd entertainment system put into it. The Rev said, "No prob."
We closed the deal and received an IOU for the products we requested. On it was written "gps navigation, bluetooth, dvd, and bedliner". Within a week, we were called to take the truck in. Work on it took all day, but we were really excited to have it all decked out; besides, quality often takes time.
My husband went to pick up the truck. Uh oh! It was missing the U-connect and dvd entertainment system! The parts department had misread the IOU, and we had to have the sales manager clear up the situation. Luckily, the miscommunication was immediately cleared up with minimal stress on our part. We take the truck back two days from now for the remainder of our request.
Everyone at the dealership went above and beyond kindness and respect; I definitely recommend this business to anyone looking for a new vehicle (definitely check for promotions--we also receive free oil changes).
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