I loved that everyone who works at North Elm Animal Hospital loves animals! Everyone played with my dog and gushed about how cute she was, which made us feel great! They make everyone feel like they have the best pet ever! We adopted our pup from the Animal Shelter, and Claudia Sims, the vet, was wonderful to our dog and to us! I can't say that I would recommend boarding a dog there. Our pup came back and was quite unhappy with us.