When my daughter and I picked up our puppy on a Wednesday no one was in the front office. We waited for someone to show up for several minutes and no one did - it was 1 p.m. We saw a call button which said "Please do not hold." We pressed it, careful not to hold, but no one showed up. We then pressed it a few more times, still careful not to hold - thinking someone may be in the kennel with a cordless phone with them. There was no other signage to refer to. Still no one showed up and there was no sign of life on the property. Finally the owner's husband showed up, irate and rude, with a sarcastic "We have things to do and you shouldn't expect us to jump and come to your beckoned call." He refused to bring our puppy out when I got angry at his rude behavior!!! My 9-yo feared that a man so quick to anger could likely mistreat the animals as well. The wife finally showed up w/o an apology after 15 minutes. PLEASE if you love your dog/cat DON'T ever leave them here!!!! Also, the large dog area stinks and conditions are poor.