An enjoyable shopping experience, for the most part, but occasionally the store's various cats stink up the joint. This used to be a big problem in the past, but seems to have been less of an issue later. The staff can be sassy, but are generally well-informed on the various books they have in stock. You do have to check all of the bags that are big enough to steal a cat in - apparently this does happen. Those who are allergic, be wary.