I received a minimum use charge bill. I rent a space and run a machine shop here so basically I ONLY use gas for heat from October to May . This charge is not normal and because I'm on auto pay I wondered why this wasn't auto paid. I called with the question of A ; I rent here , why am I getting this bill and B; if its a legitimate charge why wasn't it auto paid.
I called and I was kindly helped out and it turned out that a new computer operating system was installed which falsely sent me this " minimum use charge " bill.
The bill was dismissed because , as a rule , since I only heat with gas I cannot be expected to consume propane or be charged during this time of no use for a "no use fee". So, if you fall into this category call and explain this fact to Osterman. They were very helpful.
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