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Benjamin Franklin Plumbing - 245 Reviews - 580 Lake Rd, South Willington, CT - Construction & Repair Reviews - Phone (860) 742-6667

Benjamin Franklin Plumbing

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580 Lake Rd
South Willington, CT 06265
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(860) 742-6667
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Benjamin Franklin Plumbing - South Willington, CT
Benjamin Franklin Plumbing - South Willington, CT
Benjamin Franklin Plumbing - South Willington, CT

Reviews

( 179 )
( 37 )
( 4 )
( 19 )
( 6 )

Best

I was given a window of Noon to 4:00 PM. At 4:00, I had not heard from anyone, so I called. As I was being told that I was on the schedule and should be hearing from the plumber, ...

Worst

This well foot valve replacement was way too expensive at $1,350,00. The next day I received a return phone call from a plumber I had left a message with the day I hired Benjamin ...

Plumber was courteous and knowledgeable. He answered my questions and made suggestions about what needed to be done in the future (for exampled, a new shower head. He gets 5 stars. 11/2/2018

I was given a window of Noon to 4:00 PM. At 4:00, I had not heard from anyone, so I called. As I was being told that I was on the schedule and should be hearing from the plumber, the plumber called me at about 4:05, according to my phone, to tell me he was on his way. He arrived at 4:27. It would have been nice to know a little earlier that he was running a little late, so I could have run some errands. more

excellent service 10/21/2018

I could not be more pleased with the service provided by Brian L. and the other worker. Highest grades ! more

Checking and snaking sewer line lead to the discovery of a fallen and broken sewage pipe 10/21/2018

The Benjamin Franklin technicians were patient, honest, funny (at times), but serious about the sewage pipe discovery. They called the requisite contractor who came later that same week to do the work of replacing the clogged and fallen underground drainage sewer pipe beneath my front lawn. The honesty and serious steps of concern sold me more


Outstanding 10/8/2018

The crew arrives on time with expert knowledge of how to accomplish the task be it a new installation or repair. They are neat, polite and efficient. There is no one else we would recommend for all your heating and plumbing needs but Benjamin Franklin. more

Did a great job 9/29/2018

Was on time and stayed until the work was completed. Thank you more

Very Professional... 9/29/2018

Had a hot water heater installed and the old one removed. Great job by Brian and Vinny. I highly recommend Benjamin Franklin. Brian showed up when they told me he would. Vinny came with the new hot water heater at a reasonable time. They cleaned up and finished the job with NO problems. GREAT JOB...thanks again. more

Very satisfied with Ben. 9/26/2018

Great service, on time, professional, polite. more

Great service 9/25/2018

Good service done in a very timely fashion more

A very poor experience and no follow up from company 9/23/2018

While Rohan, the technician was very nice and polite, and while I believe he tried to fix our toilet, within three hours of his departure it is worse than when he started. I sent a follow up email to Robin Clark (who sent me the invoice receipt) expressing my displeasure and requesting that someone call so I could set another appointment to have the issue resolved. Nine days and $135 later, I have yet to hear from anyone at Benjamin Franklin Plumbing. I would not recommend this company. more

As always excellent and prompt service! 9/21/2018

BF always delivers top notch and prompt service more

had a lightning strike to my well pump and needed it to be assessed for damage 9/20/2018

I called at 9:30 in the morning to relate my concern to Benjamin Franklin, spoke with Tisha who was very courteous and helpful. she scheduled my visit for 11:00-2:00. I was astonished and pleased to get a call back that the visit would take place at 11:00! Charlie was the technician. He was very polite, professional. He listened to my story attentively, assessed my water pump, contacted the office to verify the size of the pump in my well, and the office actually contacted the manufacturer of the pump to discuss the results of his assessment. I was given a clear assessment of the condition of my water pump, the expectations that it may run for awhile, but could give out at any time. I was not pressured into making a decision to replace the pump immediately. I was informed about the customer saving program as well as told that they offer financing if needed. I was very satisfied with the service. more

serve was on time and thorough and professiona;. 9/17/2018

Techs appeared on time, knew just what to do, were thorough and neat, and eminently professional. more

way too much money 9/16/2018

This well foot valve replacement was way too expensive at $1,350,00. The next day I received a return phone call from a plumber I had left a message with the day I hired Benjamin Franklin saying that the valve replacement would cost $500.00 total with a 2 year warranty. more

Reliable and dependable plumbing company 9/16/2018

Excellent and professional company to hire for your plumbing needs. I have used them twice this year and was very pleased with their performance. Ro hand and Pawel are excellent plumbers. I highly recommend this company. more

Great service highly recommended 9/15/2018

We are very pleased with the services we received from this company. Representatives are respectful, they take time to ask and answer questions and arrive when they say they will be there. Theirs is the best plumbing services we have received in 17 years more

Good Service 9/14/2018

Ben Franklin provides consistently good service, arriving as scheduled and within estimated cost. more

Very satisfied 9/12/2018

Suggested piping changes so problem will never reoccur. Much appreciated. more

Outstanding Work 9/11/2018

The Technician- Pawel, was such a great gentleman. Very kind and he explained every thing he fixed for me or replaced. These problems I had with the water tank, the water pump and the sink drain has been a problem for the last 3 years. ( My husband, which just passed away this pass March) every time I would complain about the problems we've been having he would say he'd get to it but because of his heart problem he never had the energy to do it. It was a man thing about hiring someone else to do his work. Now that everything is fixed I feel a lot better at night knowing that the water pump isn't running for 8 hours and not shuting off. Thank Pawel for me for doing an outstanding job. more

Emergency service. They were willing to work with me. 9/10/2018

This company was very professional from my initial emergency call through the repair process. I would highly recommend Ben Franklin for all plumbing services. more
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Owner Message

  • Welcome to Benjamin Franklin Plumbing, home of the famous "Punctual Plumbers". From plumbing installations to maintenance and repairs, all performed by our plumbers who are highly skilled with years of experience. We have been serving North, Central & Eastern CT areas for over 17 years. We promise prompt and professional service and always, “If There’s Any Delay, It’s You We Pay.®” Call now to schedule an appointment time when convenient for you!

Additional information

  • Hours:

    Daily 6am-7pm
  • Payments:

    American Express, Discover, Master Card, Visa
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