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Benjamin Franklin Plumbing - 163 Reviews - 580 Lake Rd, South Willington, CT - Construction & Repair Reviews - Phone (860) 742-6667

Benjamin Franklin Plumbing

580 Lake Rd
South Willington, CT 06265
(860) 742-6667
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Benjamin Franklin Plumbing - South Willington, CT
Benjamin Franklin Plumbing - South Willington, CT
Benjamin Franklin Plumbing - South Willington, CT


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The technition, Bryan, arrived on time. I was called before as told. He was very friendly and competent. He explained the costs and the coverage program well.


I received a minimum use charge bill. I rent a space and run a machine shop here so basically I ONLY use gas for heat from October to May . This charge is not normal and because ...

Great, timely service. 2/9/2018

The technition, Bryan, arrived on time. I was called before as told. He was very friendly and competent. He explained the costs and the coverage program well. more

Excellent Plumber 2/8/2018

Very knowledge. On-time. Very Fast. Knew right where our leak was and fixed. more

great prompt and knowledgeable service 2/5/2018

This team has great service across the board from office staff to technicians. They are prompt, knowledgeable and get the work done. When we have a problem, technicians look to easiest solution rather than others who jump to the most expensive and often unnecessary. Would highly recommend them. Their response time is also a plus. more

very good. 2/5/2018

Had to have plumber come back second time to fix leak in bathroom faucet. more

Fast service and a polite and professional job. 1/29/2018

We are pleased with the fast response to service and especially with Charlie - he is very polite and patient in fixing any plumbing problems. more

excellent company 1/29/2018

they have performed several service calls for us including installation of a new gas burner....always prompt and the guys have been great....definately recommend them more

Professional 1/23/2018

Everyone has been so nice to work with. Th e technician that came to the house was very professional and knowledgeable. more

Very good! 1/17/2018

I had a great experience with BFP. They met me on site (AJ, Jeff) at the scheduled time, performed a quick assessment and agreed upon a plan of action. On the following day, Jeff and Jeff came in, removed the damaged hot water boiler and oil burner and installed the new boiler and burner, and then proceeded to discover and repair 21 pipe bursts and leaks! They appeared on time, continued for five days without diversion to another job, worked continuously each day for a total of five days until the job was done. They communicated fully with me, understood my history of the house and took my ideas under advisement, and made it through to completion. A wonderful experience! - who has ever said that about a contractor in an emergency? Now, if they could just soften the price tag... more

Pleasure dealing with professionals 1/13/2018

Polished, courteous professionals from the phone call through the installation of the hot water heater.. Couldn’t have asked for better service BRIAN LONG more

Excellent service 1/10/2018

Everyone was pleasant and the gentleman that came out to thaw the pipes was very professional and pleasant more

Prompt service and very knowledgeable person 1/10/2018

Quickly identified source for leakage and fixed in minimal time. more

Not a positive experience but problem was fixed. 1/8/2018

I called customer service to schedule a appointment. I asked about fees and was told there is a $59.99 charge to have the tech come out but if there was a charge to fix the problem it would be credited towards it. Finally the tech comes and right away he says there is a $149.99 diagnose fee. Nobody told me anything about that fee. After probably 30mins of going back and forth and calling customer service I agreed to have him do the job which took him maybe 20mins to replace the power box where the noise was coming from. He made it seem he needed to charge the $149.99 fee because he needed to run test on what hp pump I had since I didn't know. He took out his equipment and in 5mins he knew what it should be . Here I'm thinking he is going to have to run back and forth outside find the part and nothing just like that he knew. I don't think it's fair that no one told me of the diagnosis fee and on top to not really do any work. The noise was clearing from the box what else what would you fix or replace. All and all the problem was fixed but it really didn't leave me with a good impression to call them back for future problems. more


I had a broken and leaking hot water heater on new years day. In a very short time I had a new installed hot water heater. The technician did a great job. It is a great relief to know that whatever plumbing problem I may have BF is only a phone call away from solving it. more

techician was great anf thorough 1/6/2018

technician was great. Thanks! more

Emergency Service, December 21 1/5/2018

We placed a call for emergency service in the late afternoon of December 21st. The technician was at our home within an hour and stayed until he found the problem and did a temporary fix. On the morning of December 22nd, another technician came to assess the problem so we could be given an estimate. This all happened that same morning. Because of the Christmas holiday, we could not have the final work done until Tuesday, December 26th. The crew was at our home at 9:00 a.m., as promised and the work was finished sooner than expected. Everyone we dealt with was polite, knowledgeable and went above and beyond so we wouldn't be without water over the holiday. We would definitely use this company again and would recommend Benjamin Franklin Plumbing to others! more

Service performed 12/23/2017

Prompt, courteous service. The technician was efficient and knowledgeable. Only thing I question is the pricing info. I was quoted a price on a new hot water heater but he never mentioned the service contract I could receive and get a deduction on services. We knew about this service because another family member also uses this company. The work performed was great and they cleaned up the area after. more

quick response, expert service, work done on time 12/19/2017

needed repair done quickly as we were out of water on weekend. technician arrived when promised. He knew his job and did it efficiently. Cleaned up after work more
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Owner Message

  • Welcome to Benjamin Franklin Plumbing, home of the famous "Punctual Plumbers". From plumbing installations to maintenance and repairs, all performed by our plumbers who are highly skilled with years of experience. We have been serving North, Central & Eastern CT areas for over 17 years. We promise prompt and professional service and always, “If There’s Any Delay, It’s You We Pay.®” Call now to schedule an appointment time when convenient for you!

Additional information

  • Hours:

    Daily 6am-7pm
  • Payments:

    American Express, Discover, Master Card, Visa