Dan came out & could tell dishwasher wouldn't fit till some ofvthge ceramic tile was cut. Had that done. Matt came out & forced it in & out till it went in & then couldn't get it out.Told him to leave it & we'd get someone else to put it in & he kept trying. Think he gave up. The left leg was bent. When i talked to the service dept they wanted to know what outcome we wanted. Called once again & a tech guy came out, Brad. He was surprised that the water, electricity wasn't hooked up & it wasn't bolted to the counter. Brad fixed it, leveled it, & ran it to make sure everything was good to go. This is the 1stbtime we have had a problem. We have bought other appliances without a problem.
RESPONSE FROM Dick Van Dyke Appliance World:
We appreciate your comments about your most recent service experience. I apologize that we didn’t offer the level of service that you are accustomed to with our company. I was happy to see that our service technician with 20 plus years of experience was able to take care of everything.
I have spoken to the installers that were at your home trying to install your dishwasher. The restrictive delivery location made them a little apprehensive about finishing the install. I am glad to hear that they called for assistance from one of our most senior technicians. One of the many advantages of buying from Dick Van Dyke Inc. is the incredible amount of knowledge our long term employees bring to the overall experience.
Thank you for your patronage and continued support.
John Shepherd
Sr. Vice President
Dick Van Dyke Inc.
more