Purchased G.E. side by side on 5-2010 for1889.99. We have had nothing but trouble out of the ice maker. It has been worked on several times and the ice maker has been replaced twice.
On Thanksgiving day of 2014 the refrigerator quit cooling. DVD said that there would be a one hundred dollar charge to come out and look at it. There office is in Springfield Il. We live in Lincoln. The service tech. came out the next week and diagnosed the problem as the cooling fan was running slow. They ordered one. Through the next several weeks we sat with a refrigerator that did not cool. We were told on several occasions that they could not get the parts from G.E. and that DVD was working on it. Meanwhile our refrigerator was not working as it should. Then DVD offered to bring us a loner refer. On December 30 2014 DVD brought a refrigerator that would not use in the garage to store anything in little lone in the house. It was a small old used frig. that had been loaned to who knows who. But it was a frig. and it did work. They took our nice clean non working frig. with them to store until parts came in. On March 16 2015 DVD delivered our refrigerator back to us and picked up the loaner. I don't know where they stored our nice clean fridge but it came back covered on the inside with mold. They plugged it in and took the loaner. There we sat with all of our food and milk on the kitchen counter getting warm and a 75 degree fridge that needed several hours of cleanup and time after that to get cold. The top shelf now is bent down at an angle and looks horrible. It got bent in the process of being repaired. I was not home at the time of delivery or I would not of accepted it. My wife accepted it. We were so glad to get it back we just worked through it. I think most people wouldn't of. At least it is still working for now. Our 5 year protection plan runs out in 2 Months.
Let me say in closing. We have been a customer with DVD for years and years. We have had very little problems with them. All the people and service personnel were very professional and pleasant to work with. We were very dissatisfied with the way this event played out.
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