Im sure this will get deleted but here it goes. Where to start? Yes they will match prices but you pay for it in the long run. Bought all our kitchen appliances and a washer and dryer. They did not install the washer and dryer as requested had to wait for them to come install after multiple phone calls. When they did show up they sent one guy to install. Wash abs dryer are in the basement. So he couldn't do it alone and had to reschedule. Next time came out and installed dryer made thumping noise. Tech came out ordered new part. Waiting. Finally came in tech came back out and stoll thumping noise. So they want to ball the manufacturer. So a brand new dryer has not worked from day one! This is ridiculous you would think at this point they would replace the dyer. Oh no. Office staff would not give name of store manager All we have gotten is run around. Never buy from them nothing but a hassle!! Commercials are nothing but a lie.
RESPONSE FROM Dick Van Dyke Appliance World:
Dick Van Dyke Inc. apologizes for any inconvenience we may have caused with your recent appliance purchase. My records indicate your dryer was making a thumping noise when it was delivered. The manufacture requires us to repair any mechanical failure within the first year.
We dispatched out a factory trained technician and ordered the defective part. When the new part was installed it didn’t completely eliminate the noise the dryer was making. Dick Van Dyke Inc. agreed to exchange the dryer and work with the manufacture to send the defect appliance back.
Again, I apologize for any inconvenience we caused attempting to repair your appliance. However, I am happy to hear that you will be receiving a new appliance from our company. Thank you for your patronage.
Respectfully,
John Shepherd
Sr. Vice President
Dick Van Dyke Inc.
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