I would absolutely NOT recommend Ansley Eye Care. The test of a business is in the quality of customer service when things don't go well.\r
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I went in to have two pair of glasses adjusted, one pair of Revo sunglasses and a pair of prescription reading glasses I had purchased at Ansley Eye Care.\r
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While adjusting the frame of my Revo sunglasses, the technician cracked one of the glass lenses. No caution had been given that this could occur. He told me he would speak to the owner Rob about replacing the glass lens with plastic Polaroid lens.\r
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One week later, no action had been taken. At that time, I asked if the lens could be replaced with the glass lens. Again, I was told that he would speak with the owner.\r
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I was given a second date when I could receive my sunglasses back, but they were not ready when I arrived. When I did receive the repaired sunglasses, the technician Mike told me that the plastic lens did not have the same reflective features as my original glass lens and that he would recommend to the owner that the store provide me with replacement sunglasses.\r
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When I heard back from the owner, he dismissed responsibility saying that I should have anticipated that the glasses could be broken during adjustment. He said that there was nothing more he could do and that I should be satisfied with the plastic replacement lens. His attitude was far from a positive customer service focus.\r
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As I mentioned, the test of quality customer service is how the business treats the customer when things go wrong.....Ansley Eye Care FAILED that test!\r
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Rob, the owner, said that there was nothing more in his power to do to resolve the situation. There IS, however, something I can do....write a review to caution other prospective customers!
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