Worst customer service ever. NO RETURNS- they will kindly ""circle this one your receipt"" AFTER you've purchased the items instead of informing you prior. WILL NOT BILL INSURANCE-also inform you of this AFTER your purchase. EVASIVE AND MANIPULATIVE SALES- should be up-front about billing and insurance. Even after confronting them as I observed another customer purchase an item and no mention of the ""return policy"" was made, they denied being uninformative or sneaky. Condescending sales staff- I denied having edema- they thought I was uneducated (I'm an ICU RN) and said, ""You don't have any swelling?"" NO... Just give me what I asked for! When I tried to return my purchase (having bought a replacement at Kirk's all the way in Olympia for quality service, insurance billing, and returns), they charged me a 30% ""restocking"" fee for not having the original receipt (I have baby brain, clearly) and said perhaps if it hadn't been ""special order"", they would have charged less. Funny thing is, I DIDN'T ""special order""- it was pulled right from their wall and I offered to place it back there myself as the item was clearly never opened or used. Also, I'm 7 months pregnant and asked to use their restroom and was offered Subway a few stores down... Seriously?! Essentially they stole my time and money and not only will I never be returning there, I will be sure to pass this information on to my fellow health-care workers and doctor's office so they can prevent others from having this experience!
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