So I called this company to have my AC repaired and they sent a repairman named ED out. I was working through my bank and after talking to a very nice woman on the phone (Shelly) we worked out all of the logistics for them to be paid. My bank insists on paying the company directly so BofA was to mail them a direct check. So after waiting ALL DAY in comes ED with the most unprofessional rude attitude you could imagine. He was tired and told me he couldn't believe he was sent back out to this house. I was appauled at the amount of unprofessionalism. It was truly unbelieaveable. He did inform me that the AC was old and needed to be replaced but a charge would get us through the summer. He said he would not charge our ac unit without a check on the spot for $300 and he proceded to tell me Shelly was an idiot and had no clue what she was talking about as far as our payment arraingment with the bank. We told him to please do something as it is 106 degrees outside and I have a 3 month old baby and a two year old at home. He shrugged his shoulders and said too bad and to call back when we have $9000 to replace our system. As he was storming out of my house he yelled back at us if we did not like it we could call his supervisor. He proceded to hop in his van and drive away leaving us with our jaws dropped. I don't know if this man is prejudice or if he treats every family this way but I am beyond dissapointed with this company. And here I sit writing this as we are sweating our A*** off. Now I am off to look for another company that I am sure will be happy to take our money.
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