I was extremely surprised to read some of the negative reviews that were listed on your web site about Racine Marble and Tile. Two years ago I was struggling with my tile installation in a bathroom remodel. Don Bufton was providing a sink and two counter tops. Don stopped over to the work site while I was out, talked to my wife and by the time I got home had already tiled 2/3 of my bathroom shower. This was a 5 1/2' x 8' walk in shower and without batting an eye Don mixed the thin set actually cut tile and did most of the work before I came home. Don gave me some tips and explained what I was doing wrong. He then offered to give me free of charge three pieces of matching granite cut on very tricky angles to cap the half and short walls of the shower for absolutely no cost telling me that they were extra remenants. I offered to pay him for his labor and the extra granite pieces but he refused and settled for a few beers. Who does that??? I recently had Don do my kitchen counter tops, fair price, quick turn around but we had a problem. The back splash was 1/4 to short. You wouldn't have known it if it wasn't pointed out but Don's guys did and three days later they corrected the problem. No job is perfect and that 1/4 "" mistake cost them dearly because I live in New Berlin almost 50 minutes from their fabricating facility and to send the crew back took the profit out of the job. No body wanted to make that mistakes but this was an excellant example of what both parities may go through when your dealing with these types of conditions. I am working again with Don on another bathroom which includes tile and a vanity with a top and sink and his approach and attitude hasn't changed. When people send in these reviews I wish they would get more specific because I have a feeling having worked in retail that expectations can easily be unrealistic and such harsh critizism should be avoided when dealing with construction issues because nothing is easy when you remodel. My name is Peter Mozina and I am a real person who can be reached at (262) 327-0152 if you would like to talk to me about this company.
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