I walked in to get a price quote a few weeks ago and was quoted $500 with a free eye exam if I purchased a pair of glasses on the spot. I felt like in was in a high pressure situation so I told the woman that I would come back when I was ready to buy. After considering my options, and with a $100 off coupon in hand I went into the store yesterday to make my purchase thinking that I would be getting a great deal especially since they had a promotion of buy one, get another pair of frames free. After having to pay for an eye exam that cost $49, I was quoted a price of $449.98 for my lenses alone which I though was way overpriced just for lenses...the salesperson's response was ""you need high index transition lenses"" so that's the reason for the high cost of your lenses"". The final price that the sales representative quoted including the frames and ""warranty"" totaled $693.93. ""Just for glasses?"" I thought. I looked up the frames online and to my dismay, I found the same frames for ""$128.00"" which cost $270.00 at Cohen's. They were overcharging me for the frames as well! I called the store and spoke to another customer service representative, Alicia was her name as well, who assured me that they might be able to do a price match on the frames that I found online, but she had to check first and she would call me back to confirm. Four hours and two calls later( I had to call back myself), she confirmed that they would do a price match on the frames. When I expressed my concern that I might have been overcharged on the lenses, she said that I wasn't, that it was common for ""high index transition lenses"" to cost $450.00. Before rudely hanging the phone up before I could finish speaking to her, she said that the manager would call me back because the lenses were ""ordered already"". I didn't believe that the lenses were already made since I ordered them yesterday so I can't understand what the problem is with canceling my order. I wish I had read the online reviews before I made my decision to order here but we live and we learn. Never again!
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