RUN...that's the only advice I can give. This place is the worst. I went to Monarch in 2010 to get a root canal, Monarch was pretty much the only dentist available through my insurance provider. Needless to say, it was the root canal from hell! I got a really bad infection, and my crown kept falling off and needed to be reattached about 2 times. Aside from that, I was charged $700 up front before I could begin my service, which I did. A year later, I check my credit report to find that Monarch sent me to collections siting that I have an additional $289 that was unpaid, and there was NO attempt to even contact me about this so called ""unpaid balance""!!! I contacted the office and was told by a very rude woman that the balance MUST be paid BEFORE I received anymore services from Monarch, which I decided to do since I had a broken tooth that was in dire need of repair. I get to the office and tell the person at the front (a different woman btw) that I was told I needed to pay my balance off, she told me to sign in and take a seat. I was seen right away by the dentist for my broken tooth (who happened to be very nice!) and was told that he would send one of the assistants from the front to give me a cost breakdown. Next thing I know the rude woman from the my previous phone conversation comes stomping down the hall and starts yelling at me saying she told me over the phone that I had to pay before being seen and that I knew that cause she made it clear to me over the phone, she was literally going off on me and yelling from down the hall as she was walking towards me! It was so rude and unbelievably unprofessional, especially since each individual ""room"" was just curtains hanging from the wall. There were other patients who even stuck there heads out from behind their curtains to see what all the fuss was about. I was beyond furious, I even explained myself and went ahead and paid the balance, and just left, I decided that I would not get any further services from this place. Needless to say, I went to a different dentist that was not a chain business and received much better service. And now in 2012, a year after paying this ""unpaid balance"", I received a letter from Monarch stating that I have $289 available in my account and since the account hasn't been used, they went ahead and closed it, and wanted me to reply if I wanted them to send me a check of the remaining balance!!! So this place screwed up and sent me to collections, and my credit score took a hit for a balance that obviously wasn't needed to begin with. Seriously, save yourself the trouble.
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