I called was referred to Preway Service Inc through my service contract agreement to repair my leaking refrigerator. I called on a Saturday, was given an appointment for Thursday. I received 2 calls on Tuesday to call and confirm. I called them back on Wednesday to confirm Thursday's appointment. I explained to the woman that I work out of state and would have to take the day off for this repair. She advised me to make the appointment for Friday and to call back on Friday morning at 8am to confirm. Ok by now I am wondering why I have become an operator with all this call back nonsense. I take off Friday from work, call Preway Service Inc at 8am. I am told no one is there until 9am and who told me to call at 8am? I call back at 9am and am told our computers are down and to call back at 10:30am. I call back at 9:30am and am told their computers are down and to call back at 11am. I call back at 10am and they confirm my address and tell me the service person is coming and I am on their list for repairs today. I receive a call at 12:30pm telling me they have to reschedule my appointment. By now I am furious. I asked if they were going to pay me for my day off. They advise me to call the service contract agreement people and see if another repair company could come. I will never refer this company to anyone. They should be shut down for the lies they tell consumers who believe they are serious about providing a needed service. Their rating is a F and they should be shut down. DO NOT WASTE YOUR TIME!!!!!!!
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