So I bring my CRV in the other day because I am hearing this strange noise when making turns.
It was my first time coming to this dealer (just moved here) so I was not sure what I would get.
What I got was great treatment and honesty. My service rep. had a technician drive in the car
with me to ensure he heard the noise I was hearing (really like that). After the drive, Bobby gave
me an estimate for inspection and I left my car, hoping that the news was not going to be too
bad. Several hours later I got a call from Bobby. He told me that they determined the problem,
the fluid for something in the back needed to be replaced. When I asked him how much it was
going to cost me to change this fluid, he advised me that he already did it. As I started to freak
out thinking ""here we go"", he continued on that there was no cost, he was able to get Honda to
pay for it as goodwill since my car was just a year outside the warranty.
What a great experience! Everyone there was really nice and professional, not what I expected from
a dealer
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