I have been in the restaurant business for 20 plus years.\r
I had the absolute worst restaurant experience of my life.\r
The greeters were disorganized; there were undisclosed problems with our "Preferred Seating." We (party of 11--birthday--which they knew well in advance) was seated at the back of the restaurant, behind the bar, far away from the stage, at HIGH TOP TABLES. When we requested a move, the manager gave us absolute grief!\r
The food was cold, unprepared, the house beer was luke warm. We felt sorry for the wait staff who had to continuously apologize to us for long waits, missed orders etc. There was nothing signature about any of the entrees; the appetizer platter was average. The price points are very high for the quality of the food which is about on par with a Bennigans. There is lack of co-ordination between the front desk, the seaters, the kitchen staff and the waitresses. One of the many operational issues, is that there was nobody displaying any kind of hustle or customer care to try and fix inconvenience, food preparation and food quality issues. \r
The only saving grace was the band (we love live music) but they could not save an absolutely horrible and the worst restaurant experience I have ever had. If this establishment does not improve, it will be gone within 12 months I would suggest.
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