The therapist Eva was great, but when I tried to set up a payment plan (I've been out of work for a while and needed to pay in partial) they sent me to the corporate offices to set up the plan.
I applied for hardship and faxed the paperwork in. FIrst response, they lost the paperwork. I re-faxed and then after numerous calls, I learn the woman had left the company so I had to start over. Three weeks later, they tell me their accounts dept has move to Atlanta or Tennessee.
I have left message after message to get this handled. I tried contacting the MDR office and the woman in charge STEPHANIE is so difficult. When she finally returns a call (after 3 or 4 messages) she tells me this company doesn't take payments online, they must be sent via mail. WTH? It's the 21st century. Who doesn’t accept online payments?
I have left messages on their general line no one ever answers the main line and have not received one call back from the accounting dept.
So, I call Stephanie again and tell her that I'd like to send a payment in, she says I have to walk it into the office, they do not accept payments via mail. It's a 45 minute drive.
It's now 9 months that I have been dealing with this. I get to a certain point, then feel like I'm going to blow a gasket and stop dealing with it. Then I try again and get STEPHANIE again and get nowhere.
I called the Brentwood branch and they said, ""of course you can mail a payment in"" So why wont this moron allow me to?
I would never go to this branch again. It is so unreasonable that they will not work a people and I WANT TO PAY THEM!
This woman should be fired immediately - every time I think I'm getting somewhere it falls apart - even the office staff knows she's difficult because they make it obvious that's how she is to all patients.
I am at a loss as to how this company is still in business.
And when there are a glut of good unemployed people, how this woman manages to keep her job.
GO to any other branch but this one!
more